Bridging the skills gap where business processes meet technology

Closing the AI skills gap is critical to fostering a culture that embraces continuous transformation

05/28/2025


While artificial intelligence (AI) has the power to streamline operations, genuine innovation stems from individuals who can bridge the gap between business strategy and technological advancement. Closing the AI skills gap is critical to fostering a culture that embraces continuous transformation.

Organizations now face the challenge of developing and identifying talent with a dual understanding – those who grasp core business processes and recognize how AI can drive meaningful innovation and change.

Watch this session to explore the human side of transformation, focusing on how people can lead the charge and harness AI as a powerful tool to boost productivity and enhance decision-making.

Featuring Lyudmila Todorovska, head of global digital and technology at The HEINEKEN Company, Zachary Keenan, AI leader at Microsoft and Crystal Broj, enterprise chief digital transformation officer at the Medical University of South Carolina.

Key takeaways:

  • How AI enables employees to focus on high-value tasks while improving efficiency.
  • Strategies for training and recruiting talent that can effectively integrate AI with existing business processes.
  • Fostering an AI-driven culture where employees lead innovation initiatives.