Setting the Foundation for AI in the Future of Process Excellence
Enabling AI-Driven Excellence Through Clarity, Agility, and Change Readiness
AI is rapidly reshaping operational excellence, but successful transformation starts long before automation is deployed. In this panel discussion, leaders from AbbVie, Joy Shelledy and Amanda Swearengen, Strategic Change Enablement, and Jeff Alker of BusinessOptix share how they are building the foundations for AI-ready process excellence.
The session explores how life sciences organizations can use process mapping, modeling, and simulation to create true end-to-end visibility, identify bottlenecks, and test improvement scenarios before making costly investments. The speakers highlight AbbVie’s journey documenting their clinical trial processes using the BusinessOptix platform, creating a single source of truth that enables agility, operational clarity, and informed decision-making.
Beyond technology, the discussion emphasizes the human side of transformation, including organizational agility, readiness, and effective change management. Attendees will learn how to reduce risk, validate ROI early, and build the structural and cultural foundation needed to unlock long-term impact from AI and digital transformation initiatives.
