US Healthcare Compliance Challenge: A Solution to the Summary of Benefits & Coverage Problem

This FREE webinar was recorded on:
Monday, May 14, 2012
11:00 AM - 12:00 PM EDT
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Will you be facing fines this September?

New federal regulations require healthcare insurers to provide a plain language Summary of Benefits & Coverage and Uniform Glossary for each coverage option offered. It may sound like a simple problem but the challenge is daunting – requiring updates to thousands of customer communications and revamping supporting customer processes. Healthcare insurers are scrambling to make the changes before the requirement comes into force in only a few months time. And with fines of up to $1,000 per failure, can you afford not to be ready for it?  

In this webinar, hear how EMC’s Information Intelligence Group can help you solve the challenge of providing this mandated information to members:

  • Learn about available on-premise and cloud deployment technical solutions to help your organization comply with this requirement
  • Look at how EMC can help you ensure compliance, quickly and easily, using familiar tools from Microsoft and Adobe
  • Find out about the additional benefits that an enterprise class multi-channel communications solution can provide


 Who should attend this webinar?

This webinar is targeted specifically at health care insurers in the U.S. including  self-funded group health plans, fully-insured group and individual health plans. It would be of most benefit for people who work in this industry in the following job roles:

  • VP/Director of Compliance
  • VP/Director of IT/Business Solutions
  • VP/Director  of Shared Services/Print Operations
  • CIO/CTO/Line of Business Managers
  • VP of Marketing or Customer Communications
  • VP/Director of Customer Service/Customer Care


This Webinar takes place at 11:00 AM EDT (New York) / 16:00 BST (London) / 17:00 CEST (Paris) /  23:00 HKT (Hong Kong) /  01:00 EST (Sydney). For additional time zones, please use the time converter at  If you miss the release time, don't worry - this webinar will also be recorded and made available on demand within 72 hours after the live event.


James Heyman
Head of Industry Solutions

James Heyman is Head of Industry Solutions for EMC Document Sciences. Leveraging more than 15 years of experience in the field of technology, including 10 years with Document Sciences, James oversees solution outreach to key vertical industries including Financial Services and Insurance. Prior to re-joining EMC Document Sciences, James was the Global Head of Capital Markets Contracts at Lehman Brothers. Prior to Lehman Brothers, James held technology leadership positions with Thunderhead Inc., a wholly owned subsidiary of Thunderhead Ltd., Xerox Corporation, and Vitro Corporation. James has a Bachelor of Science degree from Virginia Polytechnic Institute and State University.

Vijay Ganti
Director Strategy and Marketing

Vijay Ganti is Director of Strategy and Marketing at EMC’s Information Intelligence Group. Vijay has more than 12 years of experience in technology spanning networking, video, security and enterprise software. Prior to joining the Information Intelligence Group, Vijay was a member of the Corporate Strategy group at RSA, where he led RSA’s cloud and mobile strategy, leading to launch of initiatives such as Cloud Trust Authority and Mobile security solutions. Prior to joining EMC, Vijay co-founded Mamigo, a video focused start up developing cutting edge video processing solutions for entertainment, biometric and surveillance markets. Prior to that, as product management lead for a $50 M network software business at Lucent, Vijay formulated and executed on a multi-year market expansion strategy leading to double digit annual growth over 3 years. He is also a co-inventor to 3 filed patent applications, spanning PaaS security, cloud operations and megapixel video.