The Six Roles of an Internal Continuous Improvement Organization



John Norcross
02/01/2017

Working with organizational customers to develop and deliver value-adding services is a major challenge for any internal service organization.  Continuous Improvement (CI) teams are no exception. In this article, John Norcross, Co-founder at BridgeOne:  A Change Agency describes a framework that can help internal CI teams identify and articulate the roles they can play to better meet their customer’s needs.  By having a framework they can use with internal customers, CI leaders ca...
TO READ THE FULL STORY