Meeting the maturity measurement challenge

How Equifax introduced a maturity measuring tool that promotes value-driven cultural change

For many organizations, the gulf between optimal performance, where processes are “in sync and based on specific objectives” is wider than it should be, according to Nino Monge, director of process excellence at consumer credit reporting agency Equifax.

During a PEX Live: OPEX Financial Services 2022 session, Monge said that even if an organization has invested in technology, talent and established processes, issues such as siloed workplaces where departments and teams focus on narrow objectives, can affect business outcomes and process excellence.

Monge said that for companies to move toward a KPI- and KBI-focused culture of shared values across departments, it was essential to identify the pain points and have a system in place where performance can be measured and issues addressed. The session focused on how Equifax was able to introduce a maturity measuring tool that allowed organizations to take a holistic view of operations, understand how social, technical and business dimensions work with each other, and achieve value-driven cultural change with clear tracking of performance and outcomes.

Register for free to PEX Live: OPEX Financial Services 2023, taking place this July, and join a host of leading names as they discuss the latest operational challenges and change management innovations within the financial services industry.