Leveraging Process Excellence as a Driving Force for Change in a Tough Economic Climate
Or, if you're already a Process Excellence member, sign in below to view this content. Sign In to Watch Become a member to Watch
Virgin Media, one of the most trusted brands in the world, leveraged process excellence within complex business processes to drive process improvement and greatly reduce operational obesity. By starting with the top business processes and moving towards operational excellence, their goal was to align the core elements of the business strategy. Virgin Media acheives operational excellence through employee engagement which trickles to customers, and by measuring a clear relationship between internal process improvement and external customer satisfaction.
The Virgin Media Lean Six Sigma Process Improvement journey began 18 months ago with the launch of a model Office Pilot in an unusual territory. This territory jumped from last to first in sales conversions. In this presentation, hear Mr. Peter Evans discuss:
- Achieving process excellence through balance cost cutting with long term value added strategies
- Achieving process excellence by increasing ROI of their current process improvement programs
- Achieving process excellence by aligning process improvement programs with the core business strategy
To hear Peter Evans, Quality Director, Virgin Media register for Six Sigma IQ today.
Peter Evans is Quality Director at Virgin Media, where he has worked for the past two years. Prior to Virgin Media Evans was at Cable & Wireless, and between 2000 and 2005 he worked at Vodafone UK Ltd.
Before joining the telecoms industry Evans spent 11 years with GE Capital, first with Avis Fleet and then with GE Capital Aviation Services (GECAS). Unsurprisingly it was while with GE that Evans developed his Six Sigma skills, having held a number of roles starting as Group Credit manager at Avis and finishing as EVP and Quality Leader at GECAS. He has worked in Belgium, Ireland and the United States, as well as in various parts of Great Britain. Evans has been working in Quality and Process Excellence since 1992 having spent his early career in Management Accounting and Credit and Risk, first with Ferranti in Scotland, then for a short period with the Co-op before joining Avis Fleet in Manchester.