Powerful Management Metrics to Drive Effective Behaviors and Generate Exceptional Business Results

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Thursday, September 05, 2013
01:00 PM - 02:00 PM EDT
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Powerful Management Metrics to Drive Effective Behaviors and Generate Exceptional Business Results

The famous Peter Drucker quote “what gets measured, gets managed” guides so much of business thinking today.  Business use Key Performance Indicators (KPIs) to keep on eye on what’s going on in the organization and make sure that things are on track. But are you using the right set of metrics and techniques to drive the kind of behaviours that will get you the best results?

Poorly designed set of KPI’s can hide a lot of unproductive busy work and can lead the organization to focus on putting out fires. Equally, more and more business professionals are realizing that the old method of applying quota to the work that their teams are performing is yielding less results as team members work to the standard quota and are not set up to exceed or work above the standard.

In this webinar, join Active Operations Management and the Managing Director of Operations – Investments at National Bank of Canada for a thought provoking webinar on how you can move beyond traditional metrics to a new style of management.

Watch this webinar to:

  • Understand a better way to approach KPI’s to yield the maximum results and discover why a focus on quotas can be counter productive
  • Learn the power of converting excess and shortfalls in capacity to bottom line savings
  • Identify the importance of empowering front line managers and how you can use “behavioural metrics” to generate exceptional production results  


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Presenters:

Eric Sharpe
Director
Active Operations Management

Eric Sharpe is an accomplished strategist, consultant and solution specialist who for the past 25 years has worked within major corporations on finding both technology and non-technology enhancements that help drive productivity improvements.


Fotios Saratsiotis
Managing Director of Operations
National Bank of Canada

As Managing Director of Operations – Investments at National Bank of Canada, Fotios Saratsiotis is responsible for mutual fund operations and operational support centres that service proprietary dealers as well as external dealers that clear through National Bank.  He is also responsible for vendor management and internal partner relationship management.  Fotios has been a key contributor in the advancement of Canadian mutual fund industry standards through his work in numerous industry steering committees.  Fotios holds a bachelor’s degree in commerce from Concordia University, and a master’s degree in business administration from Queen’s University.