Key Ingredients for a Successful Process Improvement Programme

Posted: 07/17/2011
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Paul Hayes, Business Assurance Manager for Lloyd's Register Asia, joins PEX Network to discuss the key ingredients to a successful process improvement programme. Lloyd's Register won Process Excellence Network's Best Process Improvement Programme (Europe) award and Hayes shares insight into the strategies that work to ensure that process improvement activities are linked with the business' overall objectives and ideas on how to make process improvement into something of which the business wants to be a part.