How the "Shop Floor" Holds the Key to a Successful Corporate Strategy

This FREE webinar was recorded on:
11:00 AM - 12:00 PM EST

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Ensure that front-line and back-office activities support corporate strategy

You have made huge investments in technology, people and processes. But are you getting the results you expected? Is the corporate strategy hashed out in the corner office being fully executed on the shop floor and the front lines? Is your vision of organizational excellence being fulfilled?

Often business leaders find that enterprise systems don't deliver all the information they expected. Due to missing or incomplete data, managers may reach inaccurate conclusions about the effectiveness of their teams, make poor business decisions, or even be completely blind-sided when information that should have been “knowable,” was nevertheless unknown, and therefore not actionable.

The key to realizing strategic goals lies in having a better way to view and manage your investments in technology, process and people.

Join this webinar to learn how to:

  • Gain both visibility and control over user processes, while actually reducing the burden on workers at every level
  • Pinpoint and plug gaps in visibility, remove the lag between performance and reporting, and remove human reporting bias
  • Ensure that tactical business processes effectively support strategic goals
  • Detect shifting business conditions and more rapidly analyze their potential impact on your bottom line


Webinar attendees will also receive:

  • A copy of the presenter handouts
  • Entry into the OpenSpan Kaizen Challenge, where your organization could win a 2-week, OpenSpan facilitated Kaizen process improvement event


This webinar will take place at 16:00 BST (London) / 17:00 CEST (Paris) / 11:00 EDT (New York). For additional time zones, please use the time converter at  If you miss the release time, don't worry - this webinar will also be made available on demand.

Raun Kilgo Director of Contact Center Process Excellence OpenSpan
Anna Convery Executive Vice President OpenSpan