Leveraging Process Excellence as a Driving Force for Change in a Tough Economic Climate
Virgin Media, one of the most trusted brands in the world, leveraged process excellence within complex business processes to drive process improvement and greatly reduce operational obesity. By starting with the top business processes and moving towards operational excellence, their goal was to align the core elements of the business strategy. Virgin Media acheives operational excellence through employee engagement which trickles to customers, and by measuring a clear relationship between internal process improvement and external customer satisfaction.
The Virgin Media Lean Six Sigma Process Improvement journey began 18 months ago with the launch of a model Office Pilot in an unusual territory. This territory jumped from last to first in sales conversions. In this presentation, hear Mr. Peter Evans discuss:
- Achieving process excellence through balance cost cutting with long term value added strategies
- Achieving process excellence by increasing ROI of their current process improvement programs
- Achieving process excellence by aligning process improvement programs with the core business strategy
To hear Peter Evans, Quality Director, Virgin Media register for Six Sigma IQ today.
Host:
Peter Evans
Quality Director
Virgin Media
