Key Trends in Process Excellence: Best of Process Transformation Week

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Wednesday, April 30, 2014
11:00 AM - 12:00 PM EDT
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Process Transformation Week Advisory Panel Discussion

Your customers are changing.  Your markets are changing. And your business is changing probably faster than it ever has had to before. In a world  where transformation has become the norm, how can you use process excellence to cultivate competitive advantage?

In this PEX Network webinar, advisory board members for Process Transformation Week discuss evolving trends in process transformation and where the industry is headed.

Join this webinar to:

  • Reflect on the differences between continuous improvement and transformation (and where they intersect)
  • Identify the skills that are required to lead competitive advantage through process – both now and in the future
  • Hear where senior process practitioners think process excellence is headed and how you can equip yourself and your business for success


Diana Davis

Diana Davis is the editor of and is in the privileged position of getting to spend her days speaking to smart people about what it takes to make process improvement successful. She’s tasked with ensuring that content on - webinars, podcasts, videos, articles and columns – is interesting and relevant to process professionals. Prior to joining the PEX team, Davis worked at Associated Press Television News and created video features on everything from the global swine flu pandemic of 2009 through to the origins of Halloween.

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Sean-Mun Liang
Director of the Business Transformation (BT) process
Tetra Pak

Sean-Mun works at Tetra Pak, the world’s leading food processing and packaging solutions company.  He is Director of the Business Transformation (BT) process in the BT Office.  He has helped improve manufacturing efficiencies, implement ERP solutions, improve internal relationship management and globalise IT processes and services.

A trained engineer with a multi-cultural background from Europe and Asia, SeanMun and has lived in 7 different countries across 3 continents and brings a unique perspective and a pragmatic working approach that combines considering the big picture with getting the details right to improve business performance.

Richard Turner
Programme Director
Deutsche Bank

Richard Turner is a performance improvement specialist and transformation lead for large scale process transformation and change programmes. Currently he is programme director within Finance at Deutsche Bank. Prior to Deutsche Bank, Richard worked for Nationwide Building Society where he was responsible for designing and implementing a large-scale savings transformation programme across the Group landscape (SAP, major BPR, new product development, 3rd party/SI integrator management). He has also worked at Capgemini, BT Global Services and Syntegra UK.

Delphine Teboul
Operational Excellence Manager and GE Certified Black Belt

Delphine Teboul is a General Electric certified Lean Black Belt, working for a leading pharmaceutical company, GSK, and supporting the end-to-end supply chain transformation. She is passionate about driving change and transformation at all levels of the organisation and emphasises making changes sustainable. Her background in marketing and sales has helped shape her thinking and behaviours to consistently strive for key operational improvements that bring added value to the organisation and customers. While she is not working, she relaxes by having fun ice skating!

John Macdonald
Global Manager Business Processes
TNT Express

John Macdonald is Global Manager Business Processes at TNT Express where he leads a cross functional process design authority team, linking strategic requirements to front line capabilities and acts as the key facilitator of strategic innovation change programs. He has over 10 years of process model development, implementation and day to day practical experience coupled with over two decades of experience in the express and postal supply chain market, working in a variety roles and international placements.

His early career consisted of developing operational capabilities in the former eastern European bloc and with postal partners in Latin America. More recently he has been working at TNT's corporate head offices developing the company’s EFQM and Quality management approaches.  He is also a Certified EFQM Master Assessor and has an MBA from Strathclyde Business School.