The Secret of Building a Sustainable Process Transformation Program

This FREE webinar was recorded on:
Thursday, March 06, 2014
11:00 AM - 12:00 PM EST
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Value Co-Creation in the Age of the Customer

Change is coming at us thick and fast from a wide variety of angles. Whether it’s the economy, changing customer demands or disruptive new technologies entering the market, these changes are driving wholesale changes to our business operating models and processes. 

Often leaders feel that they need to develop the vision and drive the change from the top – or hire external consultants to do it for them. The trouble with this approach is that it hasn’t addressed the fundamental problem: to really transform an organization, you need to transform the people.  Join this webinar to find out how!

In this webinar you will:

  • Reflect on what it means to deliver customer value and the key ingredients required to lead sustainable transformation
  • Learn why and how engagement are key to your success
  • Get insight into practical approaches to engage employees in the creation of the “To Be” target operating model 


Derek Miers
Principal Analyst
Forrester Research, Inc. (Guest speaker)

Derek serves Business Process Professionals. He is an internationally recognized expert in business process management and organizational transformation. He has worked in this area for more than 20 years, dealing with major brands, governmental organizations, and NGOs. Derek's research focuses on the methods, approaches, frameworks, tools, techniques, and technologies of business process management (BPM); business process improvement; business transformation; and organizational change. He places special emphasis on an outcome-based, customer-focused approach.

Diana Davis

Diana Davis is the editor of and is in the privileged position of getting to spend her days speaking to smart people about what it takes to make process improvement successful. She’s tasked with ensuring that content on - webinars, podcasts, videos, articles and columns – is interesting and relevant to process professionals. Prior to joining the PEX team, Davis worked at Associated Press Television News and created video features on everything from the global swine flu pandemic of 2009 through to the origins of Halloween.

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