What Skills, What Roles? Process Skills You Need to Transform Your Business
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
Building process skills is a big challenge for any organization; Forrester heard that loud and clear when we interviewed 28 large enterprises about their biggest process issues. The skills gap even holds back large-scale business process management (BPM) initiatives in some organizations, and software vendors have jumped into skills-building to expedite closing sales. There’s plenty you can do to build process expertise at your organization — from the senior process executive down to the business analyst. This session will discuss and explore:
- Case studies and best practices to make business process improvement skills development and BPM centers of excellence a reality in your organization.
- The next challenge to scale process transformation from a single project to a strategic program.
- How real-world companies have moved from isolated continuous improvement projects to a strategic program that implements BPM on a wide-scale basis. By tackling the skills issue and the project–to-program issues head on, organizations can move into true business transformation.
Find out more about Connie Moore and Forrester Research: www.forrester.com/IQPC_ProcessSkills
Presenters:
Connie Moore
Vice President, Research Director
Forrester
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
