Vodafone: Disjointed IT Transforms into a Seamless Customer Journey
Or, if you're already a Process Excellence member, sign in below to view this content. Sign In to Watch Become a member to Watch
- Significant reduction in order fulfillment effort through process improvement and automation
- Notable reduction in time-to-market through model driven software configuration
- Marked reduction in costs of vendor management
- Higher customer satisfaction through improved end to end order visibility and shorter order delivery times
Jens joined Vodafone in 1999 and is driving the harmonization of Business Process Management projects in Vodafone’s Enterprise Business in Germany. Vodafone uses the BPM projects to support the digital transformation for the Enterprise Business. The transformation focuses the entire process chain including sales, order fulfillment, customer service, service assurance and online/B2B. Jens has a long history in Vodafone with various responsibilities and was the project manager of the first BPM software project in Vodafone Germany.
Ken Benner is an Industry Principal for the Communications industry at Pega and has 18 years of experience building and delivering BSS and OSS. Having worked for two software companies building telecom-specific packaged applications, Ken sees Pega as a unique and disruptive approach to building communications applications.