How JE Dunn empowered front-line staff to own and improve their business processes
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JE DUNN Construction is the 23rd largest domestic general building contractor in the United States with offices in 20 locations. Their vision is to be an indispensable business partner for their clients by first understanding their purpose, goals, and customers and then delivering transformational solutions with certainty of results.
To achieve this vision JE Dunn needed to implement standardisation & ensure best practice was carried out across the organisation.
Join this webinar to learn how they:
• Gained organizational support for their BPM efforts
• Equipped front-line staff to build and manage processes
• Prioritized critical operational processes
• Implemented a phased BPM build
• Increased speed of process builds by a factor of 10
• Increased process improvement rate by 375%
Spears and Wendel have both worked at JE Dunn for 13 years with each spending 10 years in construction operation roles. During their experience in operations, they both recognized the value in having simple and accessible business processes to help reduce the often-heavy burden placed on front line operators. Leveraging this experience in operations and their passion for improving the work experience, they have spent the last two years transforming the way JE Dunn manages and optimizes their business processes.