AutoNation Transforms Business Processes for its Shared Services Center and Franchise Stores [BPM Open House]

This FREE webinar was recorded on:
Tuesday, September 29, 2015
11:00 AM - 12:00 PM EDT
To continue viewing this content please fill out the form to register and become a Process Excellence member.
Or, if you're already a Process Excellence member, sign in below to view this content.
Become a member to Watch

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

[CASE STUDY] AutoNation transforms Business Processes for its Shared Services Center and franchise stores

AutoNation operates over 293 franchises across the USA, and has approximately 24,500 employees. It sells 35 different manufacturer brands nationwide across 15 states and is ranked #156 in the 2015 Fortune 500. Li Huang, IT Director at AutoNation, will share her BPM story from the cradle to the grave, including best practice tips and lessons learnt from their successful Business Process transformation.
Key takeaways from this presentation, include:
  • The importance of a POC (Proof of Concept) when procuring for an intelligent BPMS
  • The “people” parameter and how to deal with it through Evolutionary BPM methodology
  • How BPM technology fits within a business’s existing architecture

[TECH DEMO] HotChange 3.0 - Hot Operations

The demonstration will show how Sequence Hot Operations allows customers to dynamically manage their operation on a day to day basis, prioritizing case and work load, reallocating resources and reassigning work.
Three benefits showcased in this demonstration:
  • Dynamic allocation of resources
  • Dynamic prioritization of cases
  • Proactive reallocation and reassignment


Li Huang
IT Director

Li is AutoNation’s IT Director for PMO, Process Development, and QA. She works with business teams, IT teams, and technology partners to provide project related and business process related management, guidance and support.  Li received her MBA degree from University of Miami and is a Lean Six Sigma black Belt and certified Project Management Professional (PMP).

James Luxford

James is a BPM expert and involved in IT development and project management for over 20 years. James is leading PNMsoft product management group and works closely with PNMsoft business partners and customers to capture requirements and set a PNMsoft product roadmap. James represents PNMsoft in various Microsoft programs and attends frequently Microsoft roadmap sessions with partners. James is a known speaker on BPM and has presented in various conferences including Gartner BPM Summit.