Forrester BPM Perspectives

Making Change Management Work: Three Practitioners Offer Some Guidance

Claire Schooley
Contributor: Claire Schooley
Posted: 09/18/2011

Change management from the people perspective is too often a forgotten component of business process transformation. Organizations focus on getting the new processes right and putting technology components in place — but helping people who will implement the new processes accept and even embrace change is usually an afterthought. Some organizations — small and medium-size businesses as well as global enterprise organizations — have realized how critical the people piece is to success and have addressed the people issue early on in the change process.

Claire Schooley
Contributor: Claire Schooley
Posted: 09/18/2011