Thinking Business, Thinking Process

Process Excellence – a New Order of things? (Part 1 of 2)

Steve Towers
Contributor: Steve Towers
Posted: 01/03/2013

Organisations need to understand six elements of customer behavior to truly achieve the benefits from BPM

The digitally networked, globally connected customers of today don’t abide by the rules of the industrial age, argues contributor Steve Towers. That’s why it’s time to rethink the factory line approach to business transformation.

Steve Towers
Contributor: Steve Towers
Posted: 01/03/2013