Addressing digital transformation challenges for underwriting and eClosing
Button Finance is undertaking an ongoing process of automating different mortgage functions with a view to full digitalization
Josh Hager, head of mortgage operations at Button Finance, told a fireside chat at PEX Live: Digital Mortgage Process 2022 that some functions in the mortgage process have been automated, but the company was now looking ahead to find partners to help revolutionize underwriting and eClosing.
Button Finance already has an effective digital pre-approval process for brokers, which Hager said gave the company the confidence to share mortgage products with clients, as well as electronic document delivery for direct-to-consumer and broker clients. He told the fireside chat that the next two major digital transformation projects would be to build an automated underwriting system for home equity and to develop world-class eClosing processes.
Hager said the company was now looking for technology partners to “walk shoulder to shoulder” as these new services develop. Transparency and honesty in what vendors can deliver has been important to Button Finance, as well as ensuring that not only does the company fit the vendor, but the vendor fits the company, “as we are the paying customers”.
