OPEX Week Event Information

In the age of Agentic AI, transformation is no longer about passive analysis — it’s about action, ecosystems, and human-machine collaboration at scale. In this exclusive interview, Crystal Broj, Enterprise Chief Digital Transformation Officer, Medical University of South Carolina, shares how she’s leading real-time, AI-enabled change across operations and patient care — and why the future of transformation lies in cross-functional thinking and purpose-driven design.

Download the full interview to learn:

• How Agentic AI is enabling systems that not only suggest but initiate and execute actions — from patient access to revenue cycle transformation
• Why building ecosystems of tools (not siloed tech) is reshaping organizational models and leadership roles
• What it really means to elevate the human experience in a machine-powered world

Crystal makes it clear: the true value of transformation isn't speed — it's intentionality, alignment, and impact. This is a must-read for transformation leaders navigating the crossroads of AI and organizational change.

In a world where AI is rewriting the rules of performance and productivity, Alexander Breskvar, Siemens Gamesa Renewable Energy GmbH & Co. KG offers a necessary counterpoint: true transformation is still about people.

From dismantling outdated ideas of Operational Excellence to challenging shallow AI adoption, Alexander shares a raw and real perspective on what it actually takes to drive change that sticks. His interview dives into uncomfortable truths about mindset, leadership, and the future role of humans in an increasingly automated world.

Download the interview to discover:

• Why AI might thrive in chaos — but humans still need structure, discipline, and clarity
• The real (and often ignored) strengths of Operational Excellence in cross-functional transformation
• Why defining the role of humans is now the most strategic thing a business can do

Hear from a leader who’s unafraid to challenge the hype — and build something more meaningful instead.

For Victoria Saplacan, Head of Business Transformation E.ON, transformation isn’t about tech for tech’s sake. It’s about designing a sustainable, intelligent, people-powered future, with the customer at the heart.

In this forward-looking interview, Victoria outlines how a centralized utility is evolving into an adaptive energy platform, why co-creation across 10+ countries is her transformation superpower, and how AI must amplify, not replace, human agency.

If you think transformation is just a checklist or a change program, think again. Victoria shows us that transformation is a mindset, a culture, and a shared responsibility.

Download the full interview to learn more about:

• How E.ON is shifting from power supplier to playmaker in the global energy transition
• Why co-creation, clarity, and consistency matter more than top-down mandates
• How to connect customer-centricity directly to commercial value—without losing sight of purpose
• What it really takes to lead transformation at scale—across cultures, complexity, and constant change

In the agentic age, where AI is reshaping every industry, Kristin Johnson, Chief Operating Officer, Edward Jones, is clear: transformation must blend cutting-edge technology with human wisdom.

From launching high-impact solutions for high-net-worth clients to designing a resilient transformation model grounded in purpose, Johnson shares how Edward Jones is delivering results and relationships through what she calls AI+AI (Advisor Intelligence + Artificial Intelligence).

With insights into aligning grassroots energy with strategic direction, she reveals how long-term planning is evolving and why people-first leadership is more crucial than ever.

Download to learn more about:

• How AI and human insight can work together—not compete—to create better client outcomes
• What it takes to move large transformation projects from pilot to business-as-usual
• How to hold focus on your North Star in an era of agility, volatility, and change
• Why listening to your clients is only half the equation—and what it takes to act on insight
• How to embed ownership, momentum, and accountability across a large organization

With initiatives tied directly to stakeholder readiness and a transformation model that puts people first, Johnson is showing how large, legacy firms can transform boldly, without losing what makes them human.

For Christopher Paquette, Chief Transformation Officer, Personify Health, transformation is not about incremental evolution; it’s about intentionally reinventing the business to pursue new value, new markets, and a clearer ‘why’.

In this pragmatic and provocative interview, Christopher outlines how to balance agentic AI with human leadership, track ROI through the lens of digital workers, and cascade transformation from boardroom to frontline through focused OKRs and cultural clarity.

Download this interview to learn more about:

• AI + Human Leadership: Why strong leadership and creative thinking are essential to guide AI adoption and unlock true strategic value.
• Accountability and Ownership: How cascading OKRs, aligned incentives, and leadership role-modeling drive buy-in across the business.
• Customer-Led Transformation: Why understanding the customer’s ‘why’ is the foundation of strategy, and how to translate it into commercial outcomes.

From low-code enablement to customer-led strategy, this is a conversation for transformation leaders who aren’t chasing buzzwords but are committed to leading change with purpose, precision, and people-first intelligence.

Explore the 2025 Post-Show Report for OPEX Week: Business Transformation World Summit 2025.

In this report, you will discover:

• Our audience overview, including region breakdowns and who attended
• Key themes and takeaways from the event
• Standout sessions
• Exclusive insights from our CTO Boardroom
• Attendee testimonials
• Upcoming Events

Thank you to everyone who joined us on-site and we hope to see you in 2026! Download your copy now.

Discover the transformative impact of OPEX Week 2025 through the voices of our attendees. This infographic showcases heartfelt testimonials from industry leaders and participants who experienced the enriching sessions, insightful discussions, and unparalleled networking opportunities at OPEX Week: Business Transformation World Summit 2025 in Miami.

The road to end-to-end business transformation is rarely smooth, with even the most experienced leaders face unexpected setbacks. While success stories often take center stage, it’s the failures that offer the most powerful lessons.

In this exclusive case study, we talk with Varun Srivathsan, a key leader in Supply Chain and Procurement at Mutarer SE & Co. KGaA. With a track record of driving operational turnarounds across diverse industries, Varun shares a candid look at a anonymous transformation effort that didn’t go as planned, and shares what we can all learn from it.

This is more than a story of failure. It’s a blueprint for resilience, leadership, and smarter decision-making in the face of complexity.

Download the Case Study to Discover:

• Transformation Pitfalls: Understand how high logistics costs, poor cash flow, and supplier dependency can derail performance.
• Strategic Recovery: Learn how network optimization, supplier diversification, and operational excellence can turn things around.
• Root Causes of Failure: Explore how leadership turnover, poor execution, and weak governance contributed to the breakdown.
• Future-Proofing: Get practical advice on team alignment, fast decision-making, and leveraging digital tools to standardize and scale.

This case study is a must-read for transformation leaders, supply chain professionals, and anyone navigating complex change. Use it as a guide to avoid common missteps, and to lead with greater clarity, confidence, and impact.

This content bundle includes:

• The Ultimate Guide to a Sustainable Future Part 1: this interview with Milan Lakhani, Director of Transformation (DX) and Partner, ESGM Konica Minolta explores how ESG can be utilised to strengthen sustainability initiatives across the organisation and how they are communicating and measuring these practices to ensure these programmes are successful and continue to progress and exceed.
• The Ultimate Guide to a Sustainable Future Part 2: this interview with Gillian Anderson, Environmental, Social & Governance Partner, Konica Minolta explores the importance of encouraging employees to participate in decision-making processes for sustainability initiatives, how to gather customer feedback on sustainability requirements and how to address resistance to change by setting a clear vision and need for transformation.
• 25 Tips from 25 Transformation Leaders: discover 25 tips from 25 Transformation leaders including the Director of Global Strategic Transformation at American Express GBT, the Executive Director of Transformation at NHS Imperial, the Head of Transformation Management Office at AstraZeneca, the Senior Vice President, Operational Excellence Mastercard and more.
• Reinvention Roadmap: How to Handle Business Transformation Failure: we’ve failed! It’s the phrase you don’t often hear…as Transformation leaders share standouts of success, whilst often shying away from the tough lessons learned on business transformation journeys. Dive into the challenges and setbacks of this leading organisation, presenting a valuable opportunity to examine the instances of failure and make sure your transformation journey avoids these pitfalls.
  

Get Ready for the Biggest OPEX Week Ever! 

With a brand-new festival theme, this year’s OPEX Week is set to be the largest yet, featuring over 600 transformation leaders and their teams. This is the must-attend event of the year to perfect your 2025 transformation strategy alongside the industry’s top minds.

Attendees include Presidents, Chiefs, and Managers of Transformation from prestigious organizations such as U.S. Bank, Sephora, Roche, New York Life, McKinsey & Company, L’Oréal, JPMorgan Chase & Co, McDonald’s, Mars, SeaWorld, Goldman Sachs, General Motors, U.S. Army, eBay, Coca-Cola Company, Bank of America, Air Canada, and many more!

Don’t miss out on this unparalleled opportunity to connect with industry leaders and innovators. Check out our attendee list for the full details of who will be in the room!

During The 26th Annual OPEX Week: Business Transformation World Summit in Miami, Pandatron provided a total of 212 sessions in the form of an AI Diary.

Pandatron's AI Diary service provided attendees with a seamless and intuitive platform to capture their most valuable takeaways, plan for implementation, and anticipate potential barriers, all while receiving real-time support from their AI coach. What unfolded was a series of 212 rich coaching sessions, initiating not just dialogue but decisive actions towards systemic enhancements in various organizations.

Through their detailed analysis of the anonymized sessions, was repeatedly found that the most significant obstacles were not technological, but organizational - resource allocation, cultural nuances, and communication gaps.

Download this report to learn more about:

• The Impact of the AI Diary: How to plan for implementation, identify and prepare for barriers and get actionable advice
• Key Topics Discussed: Strategic alignment, value creation, leadership, culture and communication, data analytics, stakeholder engagement
• Actionable Ideas: The most actionable ideas and opportunities for innovations from the conversations

Leading transformative change through vision and strategy. This infographic brings together the wisdom and experiences of leading CTOs at Walmart, MIT, the Medical University of South Carolina, plus more, offering a deep dive into the strategies that have driven their successes, the lessons learned from their failures, and the advice they offer to peers and aspiring leaders.

Download this infographic to learn more about:

• Why this is a pivotal moment for CTO's: As new technologies are continuously reshaping industries, the responsibilities of CTO's are increasingly focused on process re-design to support people and encourage a culture of agility •
• How CTO's can maximize their impact on transformation journeys: Discover how leading CTO's are implementing processes to improve performance trajectory and build organizational resilience.
• Key priorities for CTO's in the current economy: Learn about the new strategies and tools that support people in transitioning times and focus on continuous learning

This is your opportunity to gain valuable knowledge and inspiration from the industry’s best. Don’t miss out on insights that will help you tackle today’s challenges and prepare for tomorrow’s opportunities.

In today’s rapidly evolving business landscape, the ability to manage, lead, and inspire change is critical for success.

This insightful discussion with Paul Suett, Director of Supply Chain Distribution & Logistics at Northwestern Memorial Health Care, Amol Dharmadhikari, Vice President of Operational Excellence at Expedia Group, and Stephen Donne, Head of Transformation Delivery at Nottingham Building Society, unveils game-changing strategies for leaders to navigate transformative times with confidence and success.

With a focus on:

• Fostering team engagement
• Curating people-first strategies in the age of AI
• Balancing people-centric leadership with technology-driven innovation 

Learn practical advice on building resilient teams, guiding your organization through disruptive changes, and effectively communicating a vision that inspires action across all levels. This discussion emphasizes the importance of a human-centric approach to transformation, ensuring that AI strategies enhance rather than overshadow the people at the heart of your organization.

AI and machine learning are transforming business process management (BPM) by enhancing automation, intelligent decision-making, and process optimization. Generative AI, in particular, drives data mining, actionable insights, and predictive analytics, significantly advancing BPM capabilities. With this in mind, we would like to share this infographic containing 10 essential insights that business leaders should be aware of regarding AI-enabled BPM in 2024. 

Organizations are constantly pushed to develop state-of-the-art products, services, and business models that not only meet market demands but also outpace competitors. Yet, innovation alone isn’t enough. Without a solid foundation of process improvement, even the most groundbreaking ideas can falter in execution. Understanding the relationship between process improvement and innovation is crucial—they are two sides of the same coin, each reinforcing the other to achieve performance at scale.

Ahead of OPEX Week: Business Transformation World Summit 2025, Dr. Charles Brandon, Director of Army Business Process Improvement/Reengineering at the Office of Enterprise Management (SAUS-OEM), shares his insights on how process improvement and innovation, when effectively and systematically integrated, create a unique and formidable synergy that transcends limitations.

Download this piece to learn more about:

• The Symbiotic Relationship Between Process Improvement and Innovation: Discover how these two constructs complement each other to drive sustainable growth and efficiency.
• Accelerating Innovation Cycles: Lessons from the Military: Gain insights into military strategies that can be applied to accelerate innovation cycles within your organization.
• Operationalizing Innovation at Scale: Learn practical approaches to implementing innovation at scale, ensuring that new ideas are not only developed but also effectively executed.

Download and read this insightful piece by Dr. Charles Brandon to unlock the secrets of integrating process improvement and innovation, and propel your organization to new heights of performance and success.

The AI revolution is here, transforming enterprises like never before! As leaders, your mission is to navigate this exciting new reality, evolving strategies and skillsets to tackle unprecedented challenges.

While AI and Generative AI drive this transformation, technology itself is not the ultimate goal. Experienced change leaders must balance technology with people-centric approaches to build lasting transformation. This involves integrating AI into existing approaches and reimagining business models to be future-ready. To meet these challenges, companies must upscale technology adoption, upskill their workforce, and uplift their transformation programs.

Our latest interactive whitepaper, “Artificial Intelligence: The Top Data, AI, and Process Intelligence Trends in the U.S.,” provides the most up-to-date research for the top five industries: healthcare and life sciences, financial services and insurance, energy and utilities, technology, and consumer packaged goods (CPG). This comprehensive overview covers the latest trends and key data for each industry and the interactive format will enable you to dive deeper into the trends and data move relevant to your industry.

Download this piece to learn more about:

• Industry-Specific AI Trends: Explore the latest AI trends tailored to healthcare and life sciences, financial services and insurance, energy and utilities, technology, and CPG.
• Key Data Insights: Access crucial data highlighting the current state and future projections of AI and process intelligence in these industries.

Process excellence is in a state of flux as evolving business goals, requirements and technologies impart era-defining shifts on operational excellence (OPEX) and business transformation.

Amid the drive towards modernization, innovation and sustainability, organizations face a perfect storm of opportunity and challenge as they seek not only to remain competitive but also surpass ambitions and differentiate themselves in demanding markets.

PEX Network’s State of the Industry Report 2024/25 is a detailed assessment of the current OPEX and business transformation landscape. Drawing upon and examining the results of a recent survey of almost 200 professionals, it paints a comprehensive picture of today’s process excellence environment, enriched by reaction and insight from more than a dozen industry business and thought leaders from across the globe.

Key Findings Include:

• Artificial intelligence (AI) will be the biggest investment area over the next 12 months.
• Almost half of organizations are deploying enterprise-wide OPEX and business transformation.
• OPEX and business transformation are mission-critical in driving growth, managing turnaround and delivering strategic objectives.
• Change management is the leading methodology/solution organizations use to support OPEX and transformation.
• Process improvement is a key focus and investment priority for modern businesses.

Download your copy and explore the core ingredients of successful OPEX and business transformation!

The journey to digital transformation is complex, involving a myriad of tools and technologies designed to streamline processes, enhance productivity, and drive innovation.

This Fact Sheet will take you back to school and provide a comprehensive overview of the essential methodologies and technologies that are shaping the future of business operations. From Process Mapping and BPM Suites to Low-Code and No-Code platforms, and from RPA and Process Mining to the latest in Data Analytics and Generative AI, this guide will equip you with the knowledge to navigate and leverage these transformative tools effectively.

Download this fact sheet to learn more about:

• Understanding Methodology Development Technologies: learn how tools can visualize workflows, identify inefficiencies, and drive continuous improvement.
• Insights into End-to-End Process Improvement Tools: learn which tools can automate repetitive tasks, enhance productivity, and ensure compliance.
• Knowledge of Popular and Emerging Technologies: explore the transformative potential of current technology and how they can improve decision-making, foster innovation, and optimize various business processes.
  

This is the fourth instalment of our exclusive interview series and Jose Varela, Senior Vice President, 3M Global Service Centres, shares his insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to discover more about:

• The challenges faced with adopting AI and combining it with Operational Excellence
• The essential qualities for being an effective leader
• The future of business transformation in Supply Chain over the next 5-10 years

Listen to the third instalment of our exclusive interview series with Carolyn Lum, Vice President, Operational Excellence, Philip Morris International. Listen to her exclusive insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to hear more about:

• The challenges faced with adopting AI and combining it with Operational Excellence
• The essential qualities for being an effective leader
• The future of business transformation over the next 5-10 years
  

We are thrilled to present the second instalment of our exclusive interview series, where Brenton Harder, Head of Enterprise Automation, Fiserv shares his insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to discover more about:

• The challenges faced with adopting AI and combining it with Operational Excellence
• The essential qualities for being an effective leader when leading transformation projects
• The future of business transformation over the next 5-10 years
  

We are in the midst of a transformative era – the age of AI has arrived, and it is transforming the landscape of enterprise innovation and evolution. Today, the role of the transformation leader is more pivotal than ever, undertaking the role of a navigator through the complexities of this new reality.

We are thrilled to present the first instalment of our exclusive interview series with the Advisory Board members for OPEX Week: Business Transformation World Summit 2025. Join us as Samantha Johnson, SVP & Enterprise Change Management Executive Strategy, First Citizens Bank shares her insights, challenges, experiences, and strategies for future-proofing their business models. 

Download this interview to discover more about:

• Interpretations of the dichotomy of AI in transformation as a tool and driving force
• The strategies implemented to effectively roadmap, implement and deliver transformation value
• The challenges faced in adopting AI and combining it with Operational Excellence
  

In today’s data-driven world, marked by rapid technological advancements and economic pressures, leaders within our Business Transformation Community are under greater pressure than ever to drive transformation that yields tangible business value. This is no small feat. As the focus shifts from theoretical discussions about AI to the practicalities of its integration, a new set of challenges has emerged that leaders must address.

This infographic highlights the top 10 trends and the associated challenges that our Business Transformation Community leaders are currently navigating when implementing AI technologies within their organizations.

Use this infographic as a strategic guide to successfully deploying AI, learning from past missteps, and charting a clear path forward in this transformative technological era.

Business transformation encompasses a wide range of initiatives, often producing impressive success stories. Yet, it’s essential to recognize that this journey is not without its obstacles. These challenges are fundamental to the transformation process, offering crucial insights that help pave the path to sustained success. The way you confront these barriers, learn from setbacks, and recover from failures ultimately shapes your ability to create lasting impact.

To navigate these complexities effectively, it’s invaluable to understand how other transformation leaders are addressing similar issues. Are they facing the same obstacles? More importantly, what strategies are they using to overcome these challenges and drive meaningful change within their organizations?

This data report offers an exclusive look into the experiences of leaders from our Business Transformation portfolio, serving as a catalyst for discussion and connection at our Business Transformation conferences.

Download this report to gain essential insights, including:

• An in-depth overview of the key challenges faced by attendees of our Business Transformation events.
• Insight into investment priorities of transformation leaders for the next 6-12 months.

Uncover the latest insights and trends reshaping the transformation landscape with this exclusive data report from our Business Transformation Portfolio. Drawing on perspectives from key event attendees, the report explores the strategies, methodologies, and technologies that are redefining business evolution. In an era marked by rapid technological advances and data-driven decision-making, successfully navigating the complexities of transformation has never been more crucial.

This report provides a detailed analysis of how attendees at the Strategic Transformation & Operational Excellence Europe event in October 2023 in Amsterdam are charting their transformation journeys and benchmarking their progress within this dynamic environment.

Download the report to explore:

• Transformation Priorities in an Era of Uncertainty: Key strategies for achieving resilience and growth in a shifting business landscape.
• Data-Driven Transformation: Insights on how businesses are harnessing data to identify new opportunities and fuel decision-making.
• Building a Culture of Transformation: The role of human-centric leadership and fostering a culture of continuous improvement to drive sustainable change.

This report offers a wealth of insights into how industry leaders are refining transformation processes, realigning investment priorities, and advancing their transformation projects.

In January 2024, leaders from around the world convened in Miami, Florida, for the annual OPEX Week: Business Transformation World Summit.

Marking 25 years of the Business Transformation Portfolio, we engaged with global peers and longstanding members of our renowned community, gathering key insights, expert advice, and indispensable strategies for success.

In an era defined by accelerated transformation, rapid technological advancements, and an urgent need for deeper collaboration, learning from industry pioneers has never been more vital. This special 25th-anniversary piece captures actionable insights and strategies that drive meaningful change.

In today’s rapidly evolving business landscape, the ability to manage, lead, and inspire change is critical for success. In this insightful discussion, Paul Suett, Director, Supply Chain Distribution & Logistics, Northwestern Memorial Health Care, Amol Dharmadhikari, Vice President, Operational Excellence, Expedia Group and Stephen Donne, Head of Transformation Delivery, Nottingham Building Society unveil the game-changing strategies that leaders can harness to steer through transformative times with confidence and success.

Delve into this case study to learn more about:

• Fostering team engagement
• Leveraging AI
• Balancing people-centric leadership with technology-driven innovation 

Learn practical advice on building resilient teams, guiding your organization through disruptive changes, and effectively communicating a vision that inspires action across all levels.

For years, the prestigious annual Global OPEX and Business Transformation Awards have been a beacon of recognition, honoring innovators who have led exceptional operational excellence and business transformation initiatives within their organizations.

We are now accepting applications for The OPEX & Business Transformation Awards 2025! 

Download the guidelines to learn more about:

• 2025 key dates & award categories
• How to apply
• Meet our esteemed judging panel

The OPEX and Business Transformation Awards 2025 are your opportunity to shine on a global stage, celebrating the pinnacle of operational excellence and business transformation. These awards honor the visionaries and teams who have driven significant change and achieved outstanding results. For years, we have recognised those who have set a new standard and high bar for operational excellence and inspire others. Sound like your team?

The time is now to showcase your achievements, submit your entries for the 2025 OPEX and Business Transformation Awards and join leaders celebrating their success.

We still have premium exhibition and networking spaces to showcase your solutions, expertise, and directly engage with the 600+ business transformation and enterprise automation leaders who will be on site this January in Miami. Have a look at the floor plan and contact us directly from there with the space(s) of interest, we'll put an intro call in the calendar to discuss all the details!