Business Transformation Summit | Operational Excellence & Continuous Improvement Summit

January 26-28, 2026 | Hyatt Regency Miami, Florida, US

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Value Realization Through
Foundational Process Excellence And AI Enablement

With growing pressure to deliver value from transformation initiatives, Operational Excellence (OPEX) and Continuous Improvement (CI) have reclaimed their place as companies focus on building foundational capabilities. However, their role has evolved. OPEX is no longer just a cost lever but the engine for true value realization, risk mitigation, quality and sustainable growth.

At the same time, the rapid adoption of AI has opened up powerful avenues for OPEX and process leaders to drive efficiency like never before.

This dedicated Summit brings together thought leaders to share fresh perspectives, and more importantly, practical case studies and strategies you can implement straight away. This is also a unique place where you will find true believers and champions of excellence and continuous improvement, those who live and breathe progress.

Why Should You Attend The Change & Transformation Summit?

AI Ground Breaking Effeciency

Learn how your peers are combining the power of AI with proven OPEX methods to drive ground-breaking efficiency

Cost Saving Excellence

Hear how operational excellence are delivering tangible business value beyond cost saving

Data-driven Decisions

Learn to leverage the most relevant process intelligence tools to drive better data-driven decisions

Gain Strategies

Gain practical strategies to help you shift mindsets and embed a culture of continuous improvement

Be at the forefront of innovation

Create customer value
Create customer value by design - through end-to-end value stream reengineering

Institutionalize Improvement
Institutionalize continuous improvement as both an operating system and a way of working

Process Reengineering
Incorporate AI into process reengineering to unlock breakthrough value creation

Our Panel of Expert OPEX Speakers

Scott Gillan

Strategic Transformation Architect, Global Business Services

Warner Bros Discovery

Amol Dharmadhikari

Vice President, Operational Excellence

Expedia Group

William Hornsby

Global VP, Operational Excellence

Dana Inc

Matt Morgan

Chief Operating Officer

Eisneramper

Sandy Abel

Assistant Vice President, Operational Excellence

Space Coast Credit Union

Keith Clinkscale

Performance Management Director, Strategic Planning

Palm Beach County, FL.

Erlin Kakkanad

Assistant Director of OPEX

Principal

Jeff Slater

Director of Continuous Improvement

PQ Group

Kelly Perry

Associate Director, Operational Excellence

Vertex Pharmaceuticals

Ryan Mayer

Vice President BD Excellence MDS

BD (Becton Dickinson)

Alexander Breskvar

Vice President, Quality Management & EHS

Siemens Gamesa Renewable Energy

Sridhar Krishnan

Vice President, Catalent Way

Catalent Pharma Solutions

Dina Patel

Global Head of Product Enablement

S&P Global

Ashley Peal

Director, Business Process Management

Bristol Myers Squibb

Hany Mikhaiel

Vice President, Corporate Continuous Improvement Central Services CI &Cs

B. Braun Medical

Luis Herrera

Director Business Transformation Office

Firstgroup America

Stephan Blasilli

Head of Business Process Excellence

EDP Renewables North America

Stacie Ruen

Director OPEX Transactional

Medtronic

Fraser Damoff

Professor

Independent Electricity System Operator (IESO)

Axel Ramm

Director of Engineering

Whirlpool Corporation

Nathalie Cubero

Head of Continuous Improvement

Experian

Robert Benton

Director, Business Process Operational Excellence

Southern New Hampshire University

Olazhir Ledezma

Executive Vice President Strategic Planning

Bladex

Derek Robinson

Vice President, Business Transformation

Duke Health

Rush Fozo

Senior Vice President, Investment Operations Outsourcing

Northern Trust Corporation

Sergio Bribiesca

SVP Process & Innovation

Bladex

Ashutosh Chaudhari

Senior Director of Process and Automation

Cisive

Iván Céspedes

Continuous Improvement Expert

Roche

Stefana Rule

Chief Operating Officer

Kevin Turner Painting

Gerald Lackey

Commissioner

Virginia Department Of Motor Vehicles

View The OPEX Speakers

Case Study: Let's Face It: Reinventing Operational Excellence As The Cornerstone For Global Transformation

Sharing the key drivers and guiding principles for “Transforming our future”
Embedding operational effectiveness through FACE: Focus, Alignment, Change, Execution
Using digital tools, AI, and Lean principles to deliver meaningful, sustainable transformation
Sharing case studies on Building high-performing work teams on the ground

Hany Mikhaiel, Corporate Vice President Continuous Improvement & Central Services, B. Braun Medical

View Case Study Session

From Cost Cutting To Value Realization: Driving Measurable, Business Critical Impact Through Operational Excellence

How are organizations redefining operational excellence beyond cost efficiency? What
does value mean?

How not to miss the customer inflexion point in the race of business transformation?
Sharing examples where operational excellence directly led to measurable business value?
What metrics or KPIs are used to track value realization instead of just cost savings?
Developing the future of workforce to support the shift towards the growth organization
What can we do when the organizations are stuck in the cost-cutting mindset?

Dina Patel, Managing Director, Head of Business Enablement, S&P Global Ratings
Erlin Kakkanad Ph.D., Director Operation Excellence, Lean Six Sigma Master Black Belt,
Principal

View Panel Session

Leading Step-change In Operational Excellence: "A Paradigm Shift" With Invasion Of AI

Show and tell: How operational excellence was disrupted and rebuilt at Catalent
Moving beyond traditional improvement methods by using AI to reimagine how processes should work
Accelerating value stream mapping and enabling sustainable outcomes with system-level AI

Sridhar Krishnan, Vice President, Catalent Way, Catalent Pharma Solutions

View Sessions

Testimonials

Once again, an incredible conference! I’m so honored to be a part of it each year, and to learn from other Process Practitioners and Transformation Leaders!

Managing Director

Managing Director, Goldman Sachs

It always surprises me the amount of knowledge that is shared, the amount of folks that you get to hang out with and learn from, exchange ideas. This has lived up to what I was looking for!

Ashu Malviya

Head of Transformation & Automation Group - Global Commercial Business (B2B) American Express

THE SESSIONS WERE INSIGHTFUL, THE CONVERSATIONS WERE INSPIRING, AND THE TAKEAWAYS WILL HELP US DRIVE EFFICIENCY AND TRANSFORMATION.

Director

Head of Enterprise Excellence Intelligent Automation, Citi

Inspiring discussions with like-minded individuals from multiple industries, I’m leaving with a renewed perspective on how operational excellence can drive meaningful transformation.

Director

Business Process Management, Bristol Myers Squibb

I JUST HAD ONE OF THE MOST ENRICHING EXPERIENCES AT OPEX WEEK. THIS EVENT HAS BEEN A KEY GATHERING FOR INNOVATION, CONTINUOUS IMPROVEMENT, AND LEADERSHIP IN BUSINESS TRANSFORMATION.

Coordinador Inteligencia y Simplificación de Procesos

Coordinador Inteligencia y Simplificación de Procesos, Alicorp

Mike Jefferson, Transformation of Success

In this candid case study, Mike Jefferson, VP Head of Business
Operations for Technology, Volvo Group, shares one of the most powerful lessons of his early career: how a global IT transformation for 300,000 employees went sideways, and how he turned the experience into a blueprint for success. This isn’t just a failure story; it’s a growth story. By sharing what went wrong, Mike gives leaders like you a roadmap to lead smarter, build stronger buy-in, and make your next transformation a success.

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