Operational Excellence & Continuous Improvement Summit

January 26-28, 2026 | Hilton Orlando Lake Buena Vista

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Value Realization Through
Foundational Process Excellence And AI Enablement

With growing pressure to deliver value from transformation initiatives, Operational Excellence (OPEX) and Continuous Improvement (CI) have reclaimed their place as companies focus on building foundational capabilities. However, their role has evolved. OPEX is no longer just a cost lever but the engine for true value realization, risk mitigation, quality and sustainable growth.

At the same time, the rapid adoption of AI has opened up powerful avenues for OPEX and process leaders to drive efficiency like never before.

This dedicated Summit brings together thought leaders to share fresh perspectives, and more importantly, practical case studies and strategies you can implement straight away. This is also a unique place where you will find true believers and champions of excellence and continuous improvement, those who live and breathe progress.

Why Should You Attend the OPEX Summit?

AI Ground Breaking Effeciency

Learn how your peers are combining the power of AI with proven OPEX methods to drive ground-breaking efficiency

Cost Saving Excellence

Hear how operational excellence are delivering tangible business value beyond cost saving

Data-driven Decisions

Learn to leverage the most relevant process intelligence tools to drive better data-driven decisions

Gain Strategies

Gain practical strategies to help you shift mindsets and embed a culture of continuous improvement

Our Panel of Expert OPEX Speakers

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Case Study: Let's Face It: Reinventing Operational Excellence As The Cornerstone For Global Transformation

Sharing the key drivers and guiding principles for “Transforming our future”
Embedding operational effectiveness through FACE: Focus, Alignment, Change, Execution
Using digital tools, AI, and Lean principles to deliver meaningful, sustainable transformation
Sharing case studies on Building high-performing work teams on the ground

Hany Mikhaiel, Corporate Vice President Continuous Improvement & Central Services, B. Braun Medical

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From Cost Cutting To Value Realization: Driving Measurable, Business Critical Impact Through Operational Excellence

How are organizations redefining operational excellence beyond cost efficiency? What
does value mean?

How not to miss the customer inflexion point in the race of business transformation?
Sharing examples where operational excellence directly led to measurable business value?
What metrics or KPIs are used to track value realization instead of just cost savings?
Developing the future of workforce to support the shift towards the growth organization
What can we do when the organizations are stuck in the cost-cutting mindset?

Dina Patel, Managing Director, Head of Business Enablement, S&P Global Ratings
Erlin Kakkanad Ph.D., Director Operation Excellence, Lean Six Sigma Master Black Belt,
Principal

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Leading Step-change In Operational Excellence: "A Paradigm Shift" With Invasion Of AI

Show and tell: How operational excellence was disrupted and rebuilt at Catalent
Moving beyond traditional improvement methods by using AI to reimagine how processes should work
Accelerating value stream mapping and enabling sustainable outcomes with system-level AI

Sridhar Krishnan, Vice President, Catalent Way, Catalent Pharma Solutions

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Be at the forefront of innovation

Create customer value
Create customer value by design - through end-to-end value stream reengineering

Institutionalize Improvement
Institutionalize continuous improvement as both an operating system and a way of working

Process Reengineering
Incorporate AI into process reengineering to unlock breakthrough value creation

Testimonials

We would actually want to bring more individuals out. I actually would say that's one of the regrets I have, is that I didn't bring my entire team here.

24 Hour Home Care

Vice President Operations

It always surprises me the amount of knowledge that is shared, the amount of folks that you get to hang out with and learn from, exchange ideas. This has lived up to what I was looking for!

Ashu Malviya

Head of Transformation & Automation Group - Global Commercial Business (B2B) American Express

THE SESSIONS WERE INSIGHTFUL, THE CONVERSATIONS WERE INSPIRING, AND THE TAKEAWAYS WILL HELP US DRIVE EFFICIENCY AND TRANSFORMATION.

Director

Head of Enterprise Excellence Intelligent Automation, Citi

It's important to learn things that are new in the industry because I've done this for so long, but every year there's something new and if I don't come to BTWSI won't learn about these new things.

Philip Morris International

Vice President of Operational Excellence

I JUST HAD ONE OF THE MOST ENRICHING EXPERIENCES AT OPEX WEEK. THIS EVENT HAS BEEN A KEY GATHERING FOR INNOVATION, CONTINUOUS IMPROVEMENT, AND LEADERSHIP IN BUSINESS TRANSFORMATION.

Coordinador Inteligencia y Simplificación de Procesos

Coordinador Inteligencia y Simplificación de Procesos, Alicorp

A special thank you to everyone who connected, shared candid lessons learned, and challenged assumptions. Those conversations are the real ROI. Now it’s time to bring the energy (and the learnings) back into the work.

Bristol Myers Squibb

Director, Business Process Management

Mike Jefferson, Transformation of Success

In this candid case study, Mike Jefferson, VP Head of Business
Operations for Technology, Volvo Group, shares one of the most powerful lessons of his early career: how a global IT transformation for 300,000 employees went sideways, and how he turned the experience into a blueprint for success. This isn’t just a failure story; it’s a growth story. By sharing what went wrong, Mike gives leaders like you a roadmap to lead smarter, build stronger buy-in, and make your next transformation a success.

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