In the agentic age, where AI is reshaping every industry, Kristin Johnson, Chief Transformation Officer, Edward Jones, is clear: transformation must blend cutting-edge technology with human wisdom.
From launching high-impact solutions for high-net-worth clients to designing a resilient transformation model grounded in purpose, Johnson shares how Edward Jones is delivering results and relationships through what she calls AI+AI (Advisor Intelligence + Artificial Intelligence).
With insights into aligning grassroots energy with strategic direction, she reveals how long-term planning is evolving and why people-first leadership is more crucial than ever.
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With initiatives tied directly to stakeholder readiness and a transformation model that puts people first, Johnson is showing how large, legacy firms can transform boldly, without losing what makes them human.