Interview | From Silos to Synergy: How to Embed Operational Excellence Across the Matrix

In an era of fast-moving change and AI acceleration, Operational Excellence must do more than drive efficiency – it must power transformation. For Carolyn Lum, one of the leading voices in business transformation, next-gen OPEX is about embedding agility, purpose, and human intelligence into every corner of the enterprise. In this interview, Carolyn shares how today’s OPEX leaders can break silos, lead change across the matrix, and align frontline teams around strategy, not just performance targets. From aligning AI with real business problems to turning Operational Excellence into a competitive advantage, she reframes OPEX not as a function, but as a culture of enterprise-wide impact.

Download to learn more about: 

• How Operational Excellence is evolving from efficiency-focused to enabling agile, AI-powered transformation
• Why true business value lies beyond cost savings—through culture, capability, and customer-centric execution
• What it takes to embed excellence across cross-functional, matrixed teams

Whether you're revamping your operating model, scaling transformation, or aligning culture to strategy, this interview will give you practical insights into turning Operational Excellence into your most strategic asset.