Interview | Strategic Courage and Clarity: Why Transformation Needs to Start with the Right ‘Why’

For Christopher Paquette, Chief Transformation Officer, Personify Health, transformation is not about incremental evolution; it’s about intentionally reinventing the business to pursue new value, new markets, and a clearer ‘why’.

In this pragmatic and provocative interview, Christopher outlines how to balance agentic AI with human leadership, track ROI through the lens of digital workers, and cascade transformation from boardroom to frontline through focused OKRs and cultural clarity.

Download this interview to learn more about:

• AI + Human Leadership: Why strong leadership and creative thinking are essential to guide AI adoption and unlock true strategic value.
• Accountability and Ownership: How cascading OKRs, aligned incentives, and leadership role-modeling drive buy-in across the business.
• Customer-Led Transformation: Why understanding the customer’s ‘why’ is the foundation of strategy, and how to translate it into commercial outcomes.

From low-code enablement to customer-led strategy, this is a conversation for transformation leaders who aren’t chasing buzzwords but are committed to leading change with purpose, precision, and people-first intelligence.