Main Conference Day One – Wednesday, 9 September 2020


Business Resilience through Operational Excellence

10:00 am - 11:05 am Welcome & Housekeeping Address

10:05 am - 10:10 am Opening Remarks from Chairperson

Pascal Gerard D. - COO Customer Experience & Quality, Nokia
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Pascal Gerard D.

COO Customer Experience & Quality
Nokia

10:10 am - 10:40 am OPEX Innovators – Building Resilience and Embarking on a New Frontiers

Mei Yee Pang - Vice President of Innovation, Solution Delivery & Service Management Asia, DHL

OPEX Innovators – Building Resilience and Embarking on a New Frontiers

The role of OPEX innovators is to constantly improve effectiveness and transform the future of industry. Digital platforms are emerging to simplify our lives from shopping, payments and deliveries. There is clear push to become and adopt all things ‘Smart’. Not only consumers, but cities and industries!

  • Learning how to drive OPEX into the new frontier of business transformation and support the vision of SMART Logistics
  • Exploring modern OPEX by looking into cutting edge technologies and thought leadership on the digital future of logistics
  • Crafting data into tools to forecast and optimize our day-to-day job 
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Mei Yee Pang

Vice President of Innovation, Solution Delivery & Service Management Asia
DHL

10:40 am - 11:20 am Thought Leadership by Signavio

11:20 am - 11:50 am Addressing Holistic Transformation – Bringing People, Process, Technology and Data together to Drive Business Excellence & Continuity

William Chai - Chief Operating Officer, BMW Tunas

·        Driving a top-down transformation approach transforming global operations towards excellence

·        Setting the priorities to ensure balance between short-term improvement and long-term value

·        Collaborating with all stakeholders and approaching holistic transformation with limited resources at disposal by prioritizing the phases of transformation

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William Chai

Chief Operating Officer
BMW Tunas

11:50 am - 12:30 pm Thought Leadership

12:30 pm - 1:10 pm Panel: Operational Resilience Panel Accelerating Digital Transformation in the Workplace and Making Organisations More Resilient to Operational Disruptions and Continuing Excellence post COVID-19

Pascal Gerard D. - COO Customer Experience & Quality, Nokia
Pedram Assadi - COO APAC, Foodpanda
Philip Inglis - Director of Transformation, Eastspring Investments (Singapore) Limited

·        Visualizing and operationalizing strategy for your employees at different levels

·        Developing a customer-centric culture across the entire organization

·        Addressing implication to your business structure, business model and transformation

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Pascal Gerard D.

COO Customer Experience & Quality
Nokia

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Pedram Assadi

COO APAC
Foodpanda

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Philip Inglis

Director of Transformation
Eastspring Investments (Singapore) Limited

1:10 pm - 1:10 pm End of Main Conference Day 1