09 - 10 September, 2020
| Online Event
Main Conference Day Two – Thursday, 10 September 2020
Driving Operational Excellence in The New Normal
10:00 am - 10:05 am
Welcome & Housekeeping Address
10:05 am - 10:10 am
Opening Remarks from Chairperson
10:10 am - 10:50 am
Post-COVID OPEX in Driving Business Transformation to Achieve Agility, Sustainability and Continuity
Pascal Gerard D. -
COO Customer Experience & Quality,
Nokia
Tim Wieringa - Director, Hive17 Consulting
Technology has drastically changed and brought forth enablement to business operations making Lean Six Sigma outdated. The emergence of hybrid models now serve a greater purpose towards business excellence. In this disruptive digital era, it is crucial for businesses to be agile to stay ahead.
· Exploring the new role of OPEX leaders in driving business in the new digital age.
· Reimagining your business model and business processes
· Mapping your business transformation journey considering Human Centric Process Design, Re-Invented OPEX Models and Value-Based Transformation
10:50 am - 11:30 am
A Guide to Driving Operation Excellence in the “New Normal”
Ryan Cruz -
Head of Engineering & Continuous Improvement Asia Pacific,
Zuellig Pharma
· Providing data visibility and transparency to stakeholder
· Being creative in Operation Excellence Programs to achieve sustainability
· Learning methods in gaining stakeholders involvement and buy in
11:30 am - 12:10 pm
Panel: Operational Excellence Amid COVID-19 – What are the Top Priorities?
Pascal Gerard D. -
COO Customer Experience & Quality,
Nokia
Mahantesh Patil - Chief-Digital and Agile Transformation Office, Allianz
Vivek Veeraraghavan - Vice President APAC - Process Optimisation, Northern Trust
· Considering crucial factors and partners in your transformation roadmap to ensure high probability of success in your journey towards business excellence
· Building a strong foundation of People, Data, Process and Technology for a sustainable and agile business capable of handling crisis
· Exploring the relevant hybrid models that suits your business operation to ensuring business excellence & resilience
12:10 pm - 12:50 pm
Operationalising Customer-Centric Transformation and Leadership Across the Organisation
Vivek Veeraraghavan -
Vice President APAC - Process Optimisation,
Northern Trust
· Visualising and operationalising strategy for your employees at different levels
· Developing a customer-centric culture across the entire organisation
· Addressing implication to your business structure, business model and transformation
12:50 pm - 1:20 pm
Achieving Enterprise Process Excellence in Midst of Crisis Through Pfizer’s lean manufacturing program IMEx (Integrated Manufacturing Excellence)
Rajnish Narula -
Director Business Excellence,
Pfizer
· Empowering a cross functional team who uncovered people, process, and technology, pain points
and their root causes
· Exploring methods to remove barriers to increased speed and delivered efficiency
· Starting your journey in organisational improvement which breaks down silos and delivered significant business value
