Conference Day One – Tuesday, 21 April 2020


Value-Based Transformation

8:00 am - 9:00 am Morning Refreshments & Registration

9:00 am - 9:10 am Opening Remarks from Chairperson

Pascal Gerard D. - COO Customer Experience & Quality, Nokia
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Pascal Gerard D.

COO Customer Experience & Quality
Nokia

9:10 am - 9:50 am OPEX Innovators - New Possibilities, New Frontiers

Mei Yee Pang - Vice President of Innovation, Solution Delivery & Service Management Asia, DHL
•Learning how to drive OPEX into the new frontier of business transformation and support the vision of SMART Logistics
•Exploring modern OPEX by looking into cutting edge technologies and thought leadership on the digital future of logistics
•Crafting data into tools to forecast and optimize our day-to-day job 

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Mei Yee Pang

Vice President of Innovation, Solution Delivery & Service Management Asia
DHL

9:40 am - 10:30 am COO and CTO Panel: Future-Proofing OPEX and Transformation Strategies Through Digitisation and Hybrid Lean Six Sigma

Simon Lee - Regional Chief Operating Officer, AXA Partners Asia
William Chai - Chief Operating Officer, BMW Tunas
Mahantesh Patil - Chief-Digital and Agile Transformation Office, Allianz
Future-Proofing OPEX and Transformation Strategies Through Digitisation and Hybrid Lean Six Sigma
•Considering crucial factors and partners in your transformation roadmap to ensure high probability of success in your journey towards business excellence.
•Building a strong foundation of People, Data, Process and Technology for a sustainable and agile business 
•Exploring the relevant hybrid models that suits your business operation to ensuring business excellence

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Simon Lee

Regional Chief Operating Officer
AXA Partners Asia

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William Chai

Chief Operating Officer
BMW Tunas

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Mahantesh Patil

Chief-Digital and Agile Transformation Office
Allianz

10:30 am - 11:20 am Speed Networking Session

10:50 am - 11:20 am Morning Tea & Networking Break

Interactive Discussion Groups:  [2 Rotations @ 50-minutes each]

OPEX in a Disruptive World

Process Automation

11:20 am - 1:00 pm Driving End-to-End Process visibility with Digitisation to Drive Operational Excellence
Chiang Meng Yeo - Former-Assistant General Manager - Head Operation Excellence & Business Process Re-engineering, DB Schenker
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Chiang Meng Yeo

Former-Assistant General Manager - Head Operation Excellence & Business Process Re-engineering
DB Schenker

Process Automation

11:20 am - 1:00 pm Ensuring Process Standardisation and Harmonisation Amidst Business Digitalisation and Innovation

Process Automation

11:20 am - 1:00 pm Leveraging on Data Analytics for Process Mining and Business Analytics for Transformation Road Mapping

Intelligent Business Operations

11:20 am - 1:00 pm Integrating Data Analytics into Business Operations to Aid Future of Solving Problems

Intelligent Business Operations

11:20 am - 1:00 pm Creating Exponential Business Value with Intelligent Tools like RPA & OCR

Intelligent Business Operations

11:20 am - 1:00 pm Identifying the key Challenges in Integrating and Aligning Quality, Continuous Improvement and Digitalisation Programs

Re-Invented OPEX Models

1:00 pm - 2:00 pm Networking Lunch

2:00 pm - 2:30 pm Incorporating Design Thinking into OPEX Strategy to Drive Customer-Centric Innovation

Mahantesh Patil - Chief-Digital and Agile Transformation Office, Allianz
•Aligning strategy and OPEX transformation through design thinking, process design and re-engineering 
•Planning effective communicating for Visualising and operationalising strategy to your employees at different levels of business 
•Determining and implementing key metrics to measure success

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Mahantesh Patil

Chief-Digital and Agile Transformation Office
Allianz

2:30 pm - 3:00 pm Achieving End-to-End Process Excellence Through Modernised Models and Adopting RPA Driving Significant Operating Margin

Simon Lee - Regional Chief Operating Officer, AXA Partners Asia
•Identifying the best practices in delivering results through multiple levers
•Reengineering processes and identify area of technology integration to achieve significant benefits
•Methods in aligning strategy, operations and processes while finding the right balance between growth-driven and efficiency driven initiatives 

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Simon Lee

Regional Chief Operating Officer
AXA Partners Asia

3:00 pm - 3:30 pm Afternoon Tea & Networking Break

4:00 pm - 4:30 pm Identifying key Considerations to Standardisation of Global Processes and Implement New Business Models

Julie Depeyre - Business Transformation Project Manager, GSK
•Identifying the key considerations when scaling up to enterprise wide implementation
•Defining the business case and the justification needed to push stakeholder buy-in to support and ensure sustainability of change
•Identifying the step by steps in operationalising innovation and implementing new global models

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Julie Depeyre

Business Transformation Project Manager
GSK

4:00 pm - 4:30 pm Addressing Holistic Transformation – Bringing People, Process, Technology and Data together to Drive Business Excellence

William Chai - Chief Operating Officer, BMW Tunas
·         Driving a top-down transformation approach transforming global operations towards excellence
·         Setting the priorities to ensure balance between short-term improvement and long-term value
·         Collaborating with all stakeholders and approaching holistic transformation with limited resources at disposal by prioritizing the phases of transformation

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William Chai

Chief Operating Officer
BMW Tunas

8:00 am - 8:30 am Driving a Four-Year Roadmap to Achieve Holistic Business Transformation Through Digital Acceleration

Brian Lyons - Head of Business Change, Eastspring Investments (Singapore) Limited
Day One Closing Keynote 
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Brian Lyons

Head of Business Change
Eastspring Investments (Singapore) Limited

5:00 pm - 5:00 pm Closing Remarks from Chairperson & End of Conference Day One