09 - 10 September, 2020
| Online Event
Main Conference Day One – Wednesday, 9 September 2020
Business Resilience through Operational Excellence
10:05 am - 10:10 am
Opening Remarks from Chairperson
Pascal Gerard D. -
COO Customer Experience & Quality,
Nokia
10:00 am - 11:05 am
Welcome & Housekeeping Address
10:10 am - 10:40 am
OPEX Innovators – Building Resilience and Embarking on a New Frontiers
Mei Yee Pang -
Vice President of Innovation, Solution Delivery & Service Management Asia,
DHL
OPEX Innovators – Building Resilience and Embarking on a New Frontiers
The role of OPEX innovators is to constantly improve effectiveness and transform the future of industry. Digital platforms are emerging to simplify our lives from shopping, payments and deliveries. There is clear push to become and adopt all things ‘Smart’. Not only consumers, but cities and industries!
- Learning how to drive OPEX into the new frontier of business transformation and support the vision of SMART Logistics
- Exploring modern OPEX by looking into cutting edge technologies and thought leadership on the digital future of logistics
- Crafting data into tools to forecast and optimize our day-to-day job
10:40 am - 11:20 am
GFGWay and Signavio Process Intelligence: Visualise the Process Gap
Stefan Szupper -
Manager Business Process Management & Program Director GFGWay,
GFG Alliance Australia
- Applying process mining using Signavio Process Intelligence across GFG Alliance SAP S4/HANA processes
- Using existing S/4 HANA system event log data to compare compliant process models with real-world behaviours
- Using Process Mining to visualise Process Conformance and realise Cost Savings
Sponsored by: Signavio
Stefan Szupper
Manager Business Process Management & Program Director GFGWayGFG Alliance Australia
11:20 am - 11:50 am
Incorporating Design Thinking into OPEX Strategy to Drive Customer-Centric Innovation
Mahantesh Patil -
Chief-Digital and Agile Transformation Office,
Allianz
- Aligning strategy and OPEX transformation through design thinking, process design and re-engineering
- Planning effective communicating for Visualising and operationalising strategy to your employees at different levels of business
- Determining and implementing key metrics to measure success
11:50 am - 12:30 pm
Panel: Operational Resilience Panel Accelerating Digital Transformation in the Workplace and Making Organisations More Resilient to Operational Disruptions and Continuing Excellence post COVID-19
Pascal Gerard D. -
COO Customer Experience & Quality,
Nokia
Philip Inglis - Director of Transformation, Eastspring Investments (Singapore) Limited
Ryan Cruz - Head of Engineering & Continuous Improvement Asia Pacific, Zuellig Pharma
Ravi Loganathan - Global Lean Six Sigma Master Black Belt Leader, Pall Corporation
· Visualizing and operationalizing strategy for your employees at different levels
· Developing a customer-centric culture across the entire organization
· Addressing implication to your business structure, business model and transformation
12:30 pm - 12:30 pm
End of Main Conference Day 1
COO & CTO Operation Transformation Boardroom - Sponsored by Nintex
2:00 pm - 3:30 pm
Business Excellence & Resilience in the COVID Era
Thomas Kohlenbach -
Sr. Product Evangelist,
Nintex
In this COVID era, operational excellence is no longer just about process standardisation or being lean. It is about driving business agility, building resilience, digital acceleration and transform businesses – while remaining cost effective. How do you create a recipe for holistic transformation combining people, process, technology and data to drive business excellence & resilience?
Held on Wednesday, 9 September 2020, this closed-door session will bring leading Chief Operating Officers, Chief Transformation Officers and OPEX leaders across the region to brainstorm, benchmark and explore practical solutions towards business excellence & resilience.
Boardroom Discussion
Driving Large Scale Digital Business Transformation to Build an Agile and Resilient Business in Times of Crisis
• How to approach transforming global operations towards excellence & resilience?
• What to priorities to ensure balance between short-term improvement and long-term value?
• Who to work with when approaching holistic transformation with limited resources at disposal by prioritising the phases of transformation?
Sponsored by: Nintex
