BTWS Exclusive Insights 2025/2026

Agentic AI is going to help you transform your organization, but only if you know how to harness it.

Step into the Agentic AI Summit, where leaders like you explore how to scale AI from experiments to enterprise-wide impact. Hear from Zendesk, JPMorgan, and other innovators who are already using agentic AI to redefine operations.

At the summit, you’ll:

• Dive into real-world AI deployments and see what works.
• Learn how to build high-performing AI teams and integrate AI into mission-critical workflows.
• Explore governance, ethics, and risk management frameworks for scaling safely.

Expect: Expert panels, interactive demos, and practical playbooks to take AI from pilot to full-scale implementation.

Download the infographic to see the full speaker line-up and start planning the strategies that will shape the next era of Agentic AI in your organization.

The future of change is happening at the Change and Transformation Summit, and you need to be in the room.

Join the brightest minds in organizational change and discover how to turn disruption into opportunity. Learn how to scale agile practices, embed continuous learning, and lead transformations that stick, even through mergers, layoffs, and digital disruption.

At the summit, you’ll:

• Gain strategies to reduce resistance, boost engagement, and deliver measurable results.
• Explore real-world case studies from the World Bank Group, AGCO, and other leaders driving successful transformations.
• Connect with peers from Liberty Mutual, Northern Trust, Mastercard, and more to share insights and tactics.

Expect: Interactive sessions, actionable frameworks, and insider tips you can implement immediately.

Download the infographic to see the full speaker line-up and register today. Don’t just adapt to change, lead it.

Operational excellence isn’t just about cutting costs; it’s about building a future-ready, high-impact organization.

At the Operational Excellence and Continuous Improvement Summit, discover how Catalent, S&P Global, and other leaders are embedding AI and data-driven strategies into process excellence and workforce development.

At the summit, you’ll:

• See how AI is accelerating value stream mapping, continuous improvement, and decision-making.
• Learn actionable methods and KPIs to drive measurable, lasting results.
• Connect with executives from Medtronic, Siemens Gamesa, BD, and more to exchange best practices.

Expect: Interactive workshops, hands-on case studies, and insights you can implement immediately to transform your operations.

Download the infographic to see the full speaker line-up and uncover those who are shaping the future of operational excellence.

You’ve launched transformation initiatives before. You’ve set a clear strategy, assembled capable teams, and invested in the right tools. And yet… progress stalls. Momentum disappears. Teams drift into workarounds.

If this feels familiar, you’re not alone, and this case study could save your next transformation from the same fate.

This is real-world insight from Gerald Lackey, Commissioner of the Virginia DMV, recounting a high-stakes transformation early in his career that failed despite funding, expertise, and strong intent. He explains exactly why it stalled, what leadership missteps caused the failure, and how you can avoid the same pitfalls.

Download this case study to discover:

• Why even well-funded initiatives fail when leadership ownership and presence are missing.
• How to create psychological safety so teams take the risks needed for breakthrough innovation.
• The difference between incremental and bold change, and how to drive high-impact results in your organization.

Don’t let your next transformation get stuck in neutral. Download the case study now to learn from a real failure and turn insight into action.

Across Europe, AI leaders are moving fast into the Age of Agents, where autonomous systems make decisions, streamline work, and create new value.

At the Agentic AI Summit 2025 in Amsterdam, a survey of over 90 transformation and technology leaders revealed:

• How leading companies are deploying AI agents today, and in which functions
• The top challenges slowing adoption (hint: data quality tops the list)
• When experts expect agents to become commonplace at work
• How the Summit helped leaders strengthen strategy, governance, and technical readiness

The big questions now: Which insights from this data surprise you most, and what can you learn from them to strengthen strategy, governance, and technical readiness in your own organization?

European enterprises are no longer asking if, they’re asking how fast. The pace is clear; how fast will your organization move? The choice is yours: lead, follow, or risk being left behind.

As a transformation leader, you’re already navigating constant reinvention; new technologies, evolving customer expectations, and mounting performance pressure. But even the best strategy will stall if your workforce can’t move with you.

This Upskilling & Reskilling Guide was built for you: the leaders designing the future of work. Inside, you’ll find practical checklists, proven frameworks, and real-world insights from transformation experts, including Stephanie Licht, Senior Director of Process Optimization & Automation at Old National Bank, who has turned uncertainty into progress.

It’s not about more training. It’s about creating a culture that learns, adapts, and leads, no matter what 2026 brings.

What You’ll Gain When You Download:

• Roadmap to close your organization’s skills gap and keep pace with AI-driven transformation.
• Tools to strengthen leadership readiness and culture, so change feels shared, not forced. 
• Methods to prove ROI and business value for every upskilling and reskilling initiative.

Download your guide now and start building the future-ready workforce your strategy needs to succeed.

Have you ever poured resources, time, and energy into a transformation program, only to watch it completely fail? You’re not alone. Many operational excellence initiatives deliver short-term wins but fail to create lasting change.

In this rare failure case study, Iván Céspedes, Continuous Improvement Expert, Roche, reveals the lessons from a billion-dollar transformation he managed earlier in his career at a different organization. Despite millions in savings, certified projects, and impressive short-term results, the program ultimately collapsed, leaving critical insights for any transformation leader who wants to succeed where others fail.

Download this case study to learn how to:

• Avoid catastrophic collapse: Understand why even strong programs can fail without embedding the right culture and behaviors.
• Anchor change in behavior: Learn how defining and measuring behaviors ensures your transformation sticks long after the leaders leave.
• Turn leadership into a safety net: Discover strategies for securing executive sponsorship that protects your initiative from derailment.

If you want your transformation to endure, this is the wake-up call you cannot afford to ignore. By sharing stories like this, Iván helps the broader transformation community learn from real-world challenges, ensuring that failures aren’t just setbacks but stepping stones for others to create lasting, meaningful change.

You’ve followed the playbook to the letter: a bold strategy, aligned leadership, and cutting-edge technology. Yet something eerie creeps beneath the surface. Adoption stalls. Engagement vanishes. Teams quietly build workarounds in the dark.

Sound familiar? You’re not alone. Many transformation leaders find themselves haunted by initiatives that looked unstoppable, until they weren’t.

In this chilling real-world case study, Kartick Kalaimani, Vice President, Dentsu, pulls back the curtain on a global transformation that went bump in the night, and shares the hard-won lessons that reshaped how his team approaches every transformation today.

Download this haunting case study to uncover:

• 🕯 The early warning signs of “silent resistance”: Those unseen forces that drain momentum before your transformation even begins.
• 🦇 The trust-building rituals: Turn skeptics into true believers and bring alignment back from the dead.
• 🎃 How to design transformations that live, and thrive, beyond the grave: Fueled by belief, not fear or compliance.

Transformation doesn’t fail in the systems you build; it fails in the story you tell and the trust you inspire. Download now and learn how to bring your strategy back to life before it’s too late.

You already know automation has the potential to transform your business. The real challenge? Knowing where to start. Too often, leaders pour resources into automating the wrong processes, ending up with higher costs, more complexity, and frustrated teams.

That’s why this guide is essential. Written by Dr. Charles T. Brandon III, Army Director for Business Process Improvement and Reengineering of the Chief Information Officer at the Pentagon in Washington, DC, it gives you a clear, practical method for deciding which processes deserve your focus and how to make automation pay off fast.

When you download, you’ll discover:

• How to quickly separate processes worth keeping from those slowing you down.
• A nine-week roadmap that helps you deliver wins now without compromising long-term goals.
• How to spot the automation opportunities with the biggest return and avoid costly missteps

If you’re serious about delivering measurable impact with automation, download the guide today!

In this exclusive report, get the ultimate transformation, data and AI pragmatic playbook for establishing the business context, infrastructure and vendor strategy needed to make agentic AI deliver repeatable ROI. Designed for transformation leaders who must balance bold innovation with operational reality, this briefing gives you the actionable insights to get AI working for your business, not against it.

Inside, you’ll find guidance on the questions that keep you awake at night:

• Where should AI agents sit in your organization? Identify the right business contexts where agentic AI can deliver ROI, beyond flashy pilots.
• Build vs. Buy: The practical framework: Weigh speed, differentiation, talent, and governance to decide whether to develop in-house or partner with vendors.
• Infrastructure and team readiness: Understand the data, compute, and organizational foundations required to scale AI without hitting the usual roadblocks.

Why this matters to you:

• Pinpoint high-impact use cases: Focus on projects that move the needle, not just generate excitement.
• Close critical gaps: Learn where data quality, AI literacy, and governance are most likely to stall progress, and how to fix them.
• Align leadership and teams: Bridge the gap between C-suite expectations and frontline capabilities, ensuring adoption doesn’t just happen, it succeeds.
• Prepare for enterprise-scale AI: Build the right infrastructure, governance, and cross-functional teams to turn experimental pilots into repeatable outcomes.

Download Part 1 now, the essential briefing every transformation leader needs before approving pilots, signing contracts, or setting enterprise AI strategy. If you want AI to actually change your business for the better, this is where you start.

Part 2 of the Agentic AI playbook is built for the challenges you face right now: moving beyond pilots and scaling agents into business-critical workflows, without exposing your organization to unnecessary risk.

As a transformation leader, you’re under pressure to deliver innovation, prove ROI, and keep your enterprise safe. This report is designed to help you strike that balance. You’ll get practical guidance on the decisions that determine whether Agentic AI strengthens your business or puts it at risk.

Inside, you’ll find answers to the questions keeping you up at night:

• How do you safeguard scale? The governance and AgentOps controls that satisfy regulators while preserving agility.
• What new roles will your enterprise need? How to define and build the critical hybrid positions: AgentOps managers, AI product owners, and governance leads, that make AI adoption sustainable.
• How do you prepare your people? Strategies for reskilling and communication that empower employees, align expectations, and ensure AI agents augment - not replace - human talent.

How this report will help you:

• De-risk your roadmap: Master the concrete controls EU and U.S. regulators expect, from audit logs to human oversight.
• Scale responsibly: Get the operating-model blueprint for embedding agents safely into enterprise workflows.
• Win trust across the business: Use our people-first adoption playbook to align C-suite ambitions with frontline realities and embed continuous learning.

Download Part 2 now to get the frameworks, safeguards, and adoption strategies you need before scaling agents into mission-critical workflows. For leaders who want Agentic AI to deliver measurable value without compromising trust, this is your next step.

For today’s transformation leaders, the rise of generative AI, agentic AI, and intelligent automation is more than a technological shift; it’s a test of leadership capabilities. You’re not just tasked with integrating disruptive tools; you’re navigating the human impact. From frontline staff to the C-suite, your challenge is to balance rapid adoption with preserving trust, morale, and cultural cohesion in a time of heightened uncertainty.

This infographic captures insights from global transformation executives, including leaders from L’Oréal, VISA, Diebold Nixdorf, and more, on how they are reframing anxiety into opportunity. Through empathy, transparency, and a willingness to experiment, they are unlocking both human potential and the true enterprise value of automation.

It’s a preview of the conversations that will take centre stage at the Business Transformation World Summit 2026, where transformation, OPEX, digital, AI, and change leaders come together to chart the future of human-centric, AI-enabled enterprise reinvention.

Ever launched a bold transformation only to have it flat-out rejected? You’re not alone; even the best strategies can stumble when real-world complexity hits.

In this candid case study, Mike Jefferson, VP Head of Business Operations for Technology, Volvo Group, shares one of the most powerful lessons of his early career: how a global IT transformation for 300,000 employees went sideways, and how he turned the experience into a blueprint for success.

This story isn’t about blame; it’s about what you can learn before, during, and after a rollout to avoid the same pitfalls.

What You’ll Learn from This Case Study:

• Why early stakeholder engagement is critical, alignment or resistance starts from day one.
• How to pivot large-scale transformation programs without losing momentum or credibility.
• Strategies for winning over sceptical stakeholders and turning blockers into advocates.

This isn’t just a failure story; it’s a growth story. By sharing what went wrong, Mike gives leaders like you a roadmap to lead smarter, build stronger buy-in, and make your next transformation a success.

Download the case study now and learn how to turn setbacks into breakthroughs.

Still wading through the noise about “transformation”? You’re not alone. Every leader is under pressure to deliver change, keep up with AI, engage their people, and protect business-as-usual, all while being bombarded with trends, tools, and buzzwords that promise everything but sometimes deliver little.

Here’s the good news: you don’t have to waste time chasing myths anymore.

In this guide, 10 industry leaders from Kraft Heinz, Konica Minolta, Swiss Re and many others cut through the bogus statements around transformation. They’ve lived the same challenges you face, and they’re exposing the biggest lies and misconceptions that keep organizations stuck. Instead of hype, you’ll get practical, people-first, tech-smart insights you can actually use.

This isn’t theory. This is straight talk for leaders like you who need transformation that works — and lasts.

What You’ll Get from This Guide:

• The red flags to watch for: Spot bad advice before it wastes your time, energy, and budget.
• A mindset reset: Rethink technology, leadership, and culture with clarity and confidence.
• Actionable wisdom from real leaders: Advice from executives who’ve been where you are and know how to get it right.

Download your copy now and leave the myths behind. Transformation without the BS starts here.

As enterprises enter the Age of Agents, the conversation is no longer just about automation; it’s about transformation. Leaders face urgent questions on how to integrate agentic systems into the heart of their organizations, balancing innovation with governance, opportunity with responsibility.

This essential FAQ tackles the strategic, regulatory, and cultural challenges enterprises must navigate to harness Agentic AI as a true partner in growth:

• How do agents store and retrieve memory — and what does that mean for enterprise intelligence?
• What new cybersecurity imperatives emerge under the NIS2 Directive?
• Is Agentic AI classified as “high-risk” under the EU AI Act, and how should leaders respond?
• How can autonomous systems be audited, governed, and trusted at scale?
• What happens when agents overuse or mismanage enterprise data?

Whether you’re designing AI governance structures, leading cultural transformation, or preparing your enterprise for regulatory scrutiny, this guide offers clarity and foresight. It equips leaders to not just adapt to the agentic era, but to lead it.

As a transformation leader, you’re under constant pressure to deliver change, keep people engaged, and stay ahead of AI — all while the clock never stops. That’s exactly why some of the most senior leaders in the world choose to step away from their day-to-day and join the Business Transformation World Summit. From organizations such as Edward Jones, EO.N, Lean Focus, Siemens Gamesa Renewable Energy, Personify Health, and the Medical University of South Carolina, our advisory board shares why BTWS is a non-negotiable when it comes to their calendar.

In this exclusive infographic, the BTWS Advisory Board shares why the Summit is so valuable to them — not just for their organizations, but for their own careers and growth as leaders.

When you download, you’ll learn:

• Why global executives see BTWS as the best place to recharge, reflect, and challenge their own thinking.
• How Advisory Board members use the Summit to benchmark, network, and gain actionable insights they can use immediately.
• Why leaders value BTWS as the community where the messy, real side of transformation gets talked about openly.

Download now to hear why your peers — with the same pressures and challenges as you — are making BTWS their must-attend event.

How the BTWS Advisory Board Defines Transformation, and What it Means for You

Transformation isn’t just accelerating, it’s being redefined. Across industries, success is no longer measured by efficiency alone; it’s about adaptability, human-centric design, and the intelligent use of AI.

To cut through the hype, we asked esteemed members of the BTWS Advisory Board – senior leaders from E.ON, Edward Jones, Siemens Gamesa, Personify Health, and more – to share how they define transformation in 2025.

This exclusive infographic brings together their perspectives in one place, giving you direct access to the thinking of leaders who are shaping the future of Operational Excellence. No jargon, no fluff, just powerful insights you can apply to your own transformation journey.

Download the infographic to discover:

• How Advisory Board leaders are blending AI with human wisdom to design resilient, adaptive businesses.
• Why transformation today demands courage, clarity, and a focus on the right problems.
• The five fundamental shifts that will shape how you lead and compete in 2025 and beyond.

Download now to see how the leaders redefining transformation think about it — and what it means for your future.

By 2026, transformation leaders face a new reality: AI is no longer optional, it’s operational. Agentic systems are making decisions, augmenting teams, and redefining what leadership means. Yet, the challenge isn’t adopting more technology, it’s ensuring that technology serves human purpose and drives measurable business impact.

Today’s most successful organisations aren’t chasing every new AI model; they’re building clarity, capability, and culture around the ones that matter most. That means:

• Integrating AI seamlessly into existing workflows and governance frameworks
• Reimagining operating models to be adaptive, human-centred, and ethically driven
• Upskilling the workforce to collaborate confidently with intelligent systems

To help you navigate this pivotal moment, we’ve created a new interactive whitepaper: “Artificial Intelligence: The Top Data, AI, and Process Intelligence Trends in the U.S. (2026 Edition)” Built on extensive research and industry insights, this report explores how AI is transforming five critical sectors: Healthcare and life sciences, financial services and insurance, energy and utilities, technology, and consumer packaged goods (CPG), and what leaders like you must do now to stay ahead.

Download to learn more about:

• Industry-Specific AI Trends: Understand how Agentic AI is reshaping operational models, governance, and customer experiences across healthcare, finance, energy, technology, and CPG, with practical examples and strategic insights for 2026.
• Key Data and Process Intelligence Insights: Explore the latest data-driven findings revealing where enterprises are investing, which capabilities are lagging, and how intelligent process automation is driving measurable ROI.

Download the 2026 whitepaper now and gain the clarity, confidence, and foresight to lead your organisation into the next era of intelligent, human-centred transformation. In 2026, transformation isn’t just about adopting AI, it’s about shaping what AI means for your people, your purpose, and your performance.

The renowned 27th Annual Business Transformation World Summit is returning to Miami on January 26-28, 2026, for an electric gathering of transformation leaders and pioneers shaping the industry.

Interested in seeing who you will be meeting at the event? Unlock our early attendee list here.

With FIVE critical summits co-locating for this event for the first time in 27 years, The Business Transformation World Summit is the only platform designed to unite Transformation and AI leaders.

Present your boss with this customizable letter detailing the reasons why you should attend Business Transformation World Summit 2026 – January 26-28, Miami, Florida, US. Just download the letter template below, edit as needed, and submit!

We hope to welcome you there!