• What it really means to become more flexible and responsive.
• How breaking changes into smaller steps helps teams learn and improve faster.
• Ways to bring people from different departments together to solve problems.
• How to encourage experimentation, open communication, and steady progress.

Sandy Abel

Assistant vice president, operational excellence
Space Coast Credit Union

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Marianne Brown

Senior project manager
Horizon Air Freight

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Michael Hill

Editor
PEX Network

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• Why visibility of processes across departments will matter more in the future.
• How a unified data foundation supports better forecasting and decision-making.
• How the role of real-time information improves resilience and reduces process delays.
• Practical steps organizations can take now to become more connected and future ready.

Processes happen among different teams all the time, but the handoffs and delays can be a struggle. The next era of BPM will include a focus on helping teams get out of their silos and run smoother, connected operations. Find out what seamless workflows look like in action and how to replicate them.

Takeaways:

• Why process handovers have become a big challenge.
• How clearer roles can improve consistency and reduce errors.
• Steps businesses can take to achieve more reliable, predictable workflows.

Enterprise leaders face a "genAI paradox," widespread adoption with limited return on investment (ROI). The solution is not to bolt AI onto old processes but to fundamentally re-engineer them for process autonomy. This session unveils The Agentic SDLC (A-SDLC), a novel, business process re-engineering (BPR-led) framework for transforming the software development lifecycle into an autonomous, self-evolving system. Attendees will learn how to move beyond simple automation and architect a "non-human workforce" of AI agents, governed by new operating models, to drive breakthrough efficiency and innovation.

Key highlights: 

• Learn about the Agentic SDLC framework. 
• Gain insight into process automation.
• Understand how to begin building a non-human workforce.

Puneet Thakkar

Finance process & systems transformation lead
Google

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As artificial intelligence continues to dominate conversations about the future of business process management, many organizations are rushing ahead without first mastering the basics. In this fireside chat, a seasoned practitioner makes the case for robotic process automation (RPA) as the true foundation of BPM, arguing that sustainable transformation with continuous improvement and disciplined automation must come before introducing advanced technologies. This candid discussion challenges the “AI-first” mindset, explores where RPA still delivers the most value, and examines why skipping core process work often leads to stalled initiatives, low return on investment, and growing complexity.

Join the conversation with Fraser Damoff of Independent Electricity System Operator (IESO) in Canada, to discuss: 

• Why RPA remains the backbone of effective BPM and operational excellence.
• The risks of layering AI on top of broken processes.
• How continuous improvement and process discipline enable smarter automation.
• When, and if, AI should enter the process transformation journey.

Fraser Damoff

Head of Lean Centre of Excellence
Independent Electricity System Operator (IESO)

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Business process management is entering a new phase, where emerging technologies are no longer just optimizing workflows but actively reshaping how processes are designed, governed, and experienced. Discover how innovations such as artificial intelligence (AI)-driven orchestration, process intelligence, digital twins, and agentic systems are transforming PEX from a discipline focused on efficiency into one centered on adaptability, resilience, and human impact. Figure out which technologies matter most, what’s coming next, and how to prepare for a rapidly evolving BPM landscape.

Learn about: 

• How emerging technologies are shifting BPM from static workflows to adaptive, intelligent systems.
• What AI, process intelligence, and orchestration mean for the future role of PEX teams.
• The growing importance of governance, transparency, and trust in tech-enabled processes.
• Practical considerations for preparing people, processes, and operating models for what’s next.

Sasan Sadr

Former director, enterprise continuous improvement
Ulta Beauty

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Joseph Zulanas

Vice president - Process Engineer 4
Wells Fargo

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As BPM platforms evolve with AI, automation, and process intelligence, the role of the human is not disappearing, but it is shifting. This session explores how people will remain central to business process management as designers, decision-makers, sense-makers, and ethical stewards of increasingly automated systems. Too often people ask about what should be automated rather than determining what should remain in the ands of humans. Consider how organizations can design processes that amplify human judgment, creativity, and accountability in the next era of BPM.

Key highlights: 

• Why the future of BPM depends on human judgment, context, and trust.
• Designing BPM for employee experience, not just operational metrics.
• Skills and mindsets BPM professionals need to thrive in a human-AI-collaborative future.
• The importance and approaches to change management in the age of AI.

Jude Rouse

Business Process Manager
MSC UK

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