At the crossroads of AI, autonomy, and experience design
10 February 2026 I Free PEX Network Webinar Series
DAY ONE
9:30 am - 10:00 am
EST
PANEL: Agile BPM – Building processes for improved EX and CX
Sandy Abel -
Assistant Vice President, Operational Excellence,
Space Coast Credit Union
Marianne Brown - Senior project manager, Horizon Air Freight
Michael Hill - Editor, PEX Network
Thanks to the arrival of artificial intelligence (AI) and other advanced technology, transformation in BPM is happening at warp speed. Being able to adapt quickly is a requirement nowadays. However, how do you get buy in from people who are used to doing things a certain way? How do you face the challenge of people being hesitant about adopting new technologies? If you're in a heavily regulated field, how do you deal with compliance issues yet remain adaptable, modern, and open to change?
Key highlights:
- What it really means to become more flexible and responsive.
- How breaking changes into smaller steps helps teams learn and improve faster.
- Ways to bring people from different departments together to solve problems.
- How to encourage experimentation, open communication, and steady progress.
10:00 am - 10:30 am
EST
How unified systems will shape the future of BPM
The boundaries between business functions continue to dissolve as data integrates operations. Explore how bringing core processes together under a single source helps organizations respond faster, reduce friction, and make smarter decisions. Discover what the next generation of unified, end-to-end process management looks like and what it means for leaders.
Join to learn:
- Why visibility of processes across departments will matter more in the future.
- How a unified data foundation supports better forecasting and decision-making.
- How the role of real-time information improves resilience and reduces process delays.
- Practical steps organizations can take now to become more connected and future ready.
10:30 am - 11:00 am
EST
Flow without friction: Rethinking work across departments
Processes happen among different teams all the time, but the handoffs and delays can be a struggle. The next era of BPM will include a focus on helping teams get out of their silos and run smoother, connected operations. Find out what seamless workflows look like in action and how to replicate them.
Takeaways:
- Why process handovers have become a big challenge.
- How clearer roles can improve consistency and reduce errors.
- Steps businesses can take to achieve more reliable, predictable workflows.
11:00 am - 11:30 am
EST
PANEL: From hyperautomation to agentic AI
Hyperautomation laid the foundation for scalable, end-to-end process automation, but organizations now need systems that can think, adapt, and improve themselves. This session explores how agentic AI builds on hyperautomation’s core capabilities, adding autonomous decision-making, multi-step reasoning, and continuous learning. Process excellence professionals will discover how these technologies work together to accelerate efficiency, reduce manual intervention, and unlock new levels of agility in Business Process Management.
Join us to learn:
- How hyperautomation created the infrastructure for modern, scalable BPM.
- What agentic AI adds: autonomy, reasoning, adaptability, and dynamic orchestration.
- How hyperautomation and agentic AI form an optimization cycle.
11:30 am - 12:00 pm
EST
See the invisible with process intelligence
As organizations face increasing complexity, leaders need clearer visibility into how work truly gets done. Determine how process intelligence can reveal hidden bottlenecks, uncover improvement opportunities, and guide smarter decision-making across end-to-end workflows. Recognize how transparency and evidence-based insights can elevate the future of BPM.
Key highlights:
- How to close the gap between designed processes and actual execution.
- How data-driven visibility helps teams spot risks, delays, or compliance issues early.
- Ways organizations transform findings into meaningful, people-centered improvements.
- Skills and mindsets BPM leaders will need as process intelligence becomes foundational.
12:00 pm - 12:30 pm
EST
Building BPM systems that think ahead
One of the biggest shifts in most aspects of business, but especially BPM, is the fact that leaders are moving from being reactive to proactive. Traditionally process management has been used to assess how processes functioned previously. Now, leaders can predict problems before they happen, tweak accordingly, and see into the future with AI and machine learning tools for data analytics. As a result, leaders are moving from short- to long-term strategizing. Learn what it takes to build BPM ecosystems that are predictive, adaptable, and capable of guiding teams toward better outcomes without losing sight of the human experience.
Join to understand:
- How organizations can shift from “fixing bottlenecks” to preventing them.
- Ways predictive insights change decision-making, prioritization, and resource allocation.
- Examples of anticipating demand spikes, compliance risks, or operational slowdowns.
- Helping teams trust, use, and act on proactive process intelligence.
12:30 pm - 1:00 pm
EST
The Agentic SDLC: The new blueprint for autonomous finance
Puneet Thakkar -
Finance Process & Systems Transformation Lead,
Google
Enterprise leaders face a "genAI paradox," widespread adoption with limited return on investment (ROI). The solution is not to bolt AI onto old processes but to fundamentally re-engineer them for process autonomy. This session unveils The Agentic SDLC (A-SDLC), a novel, business process re-engineering (BPR-led) framework for transforming the software development lifecycle into an autonomous, self-evolving system. Attendees will learn how to move beyond simple automation and architect a "non-human workforce" of AI agents, governed by new operating models, to drive breakthrough efficiency and innovation.
Key highlights:
- Learn about the Agentic SDLC framework.
- Gain insight into process automation.
- Understand how to begin building a non-human workforce.
1:00 pm - 1:30 pm
EST
Emerging technologies redefining process excellence
Sasan Sadr -
Director, Enterprise Continuous Improvement,
Ulta Beauty
Business process management is entering a new phase, where emerging technologies are no longer just optimizing workflows but actively reshaping how processes are designed, governed, and experienced. Discover how innovations such as artificial intelligence (AI)-driven orchestration, process intelligence, digital twins, and agentic systems are transforming PEX from a discipline focused on efficiency into one centered on adaptability, resilience, and human impact. Figure out which technologies matter most, what’s coming next, and how to prepare for a rapidly evolving BPM landscape.
Learn about:
- How emerging technologies are shifting BPM from static workflows to adaptive, intelligent systems.
- What AI, process intelligence, and orchestration mean for the future role of PEX teams.
- The growing importance of governance, transparency, and trust in tech-enabled processes.
- Practical considerations for preparing people, processes, and operating models for what’s next.
