At the crossroads of AI, autonomy, and experience design
10 February 2026 I Free PEX Network Webinar Series
Fraser Damoff
Head of Lean Centre of Excellence Independent Electricity System Operator (IESO)Fraser M. Damoff is a Lean Six Sigma Black Belt and seasoned Business Transformation leader with a strong track record of driving operational excellence across the Canadian energy sector. As the Supervisor of Continuous Improvement and head of the Lean Centre of Excellence at Ontario’s Independent Electricity System Operator (IESO), Fraser specializes in process optimization, Robotic-Process Automation, and cross-functional collaboration. Fraser is also a Professor of Aerospace Manufacturing where he teaches his students how to apply Continuous Improvement fundamentals to the manufacturing of aerospace vehicles. He holds a Masters and other degrees and certifications from Brock University, York University’s Schulich School of Business and the University of Maryland. Fraser likes to get into ‘good trouble’ and use that as a catalyst for change.
DAY ONE
11:30 AM FIRESIDE CHAT: Why process discipline still matters in the age of AI
As artificial intelligence continues to dominate conversations about the future of business process management, many organizations are rushing ahead without first mastering the basics. In this fireside chat, a seasoned practitioner makes the case for robotic process automation (RPA) as the true foundation of BPM, arguing that sustainable transformation with continuous improvement and disciplined automation must come before introducing advanced technologies. This candid discussion challenges the “AI-first” mindset, explores where RPA still delivers the most value, and examines why skipping core process work often leads to stalled initiatives, low return on investment, and growing complexity.
Join the conversation with Fraser Damoff of Independent Electricity System Operator (IESO) in Canada, to discuss:
- Why RPA remains the backbone of effective BPM and operational excellence.
- The risks of layering AI on top of broken processes.
- How continuous improvement and process discipline enable smarter automation.
- When, and if, AI should enter the process transformation journey.
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