At the crossroads of AI, autonomy, and experience design
10 February 2026 I Free PEX Network Webinar Series
Sandy Abel
Assistant vice president, operational excellence Space Coast Credit UnionSandy Abel, Assistant Vice President of Operational Excellence at Space Coast Credit Union, leads efforts to advance organizational maturity by leveraging Lean methodologies and promoting the thoughtful adoption of emerging business process management tools, acknowledging the critical role maturity plays in successful implementation.
DAY ONE
9:30 AM PANEL: Agile BPM – Building processes for improved EX and CX
Thanks to the arrival of artificial intelligence (AI) and other advanced technology, transformation in BPM is happening at warp speed. Being able to adapt quickly is a requirement nowadays. However, how do you get buy in from people who are used to doing things a certain way? How do you face the challenge of people being hesitant about adopting new technologies? If you're in a heavily regulated field, how do you deal with compliance issues yet remain adaptable, modern, and open to change?
Key highlights:
- What it really means to become more flexible and responsive.
- How breaking changes into smaller steps helps teams learn and improve faster.
- Ways to bring people from different departments together to solve problems.
- How to encourage experimentation, open communication, and steady progress.
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