Interviews

In the age of Agentic AI, transformation is no longer about passive analysis — it’s about action, ecosystems, and human-machine collaboration at scale. In this exclusive interview, Crystal Broj, Enterprise Chief Digital Transformation Officer, Medical University of South Carolina, shares how she’s leading real-time, AI-enabled change across operations and patient care — and why the future of transformation lies in cross-functional thinking and purpose-driven design.

Download the full interview to learn:

• How Agentic AI is enabling systems that not only suggest but initiate and execute actions — from patient access to revenue cycle transformation
• Why building ecosystems of tools (not siloed tech) is reshaping organizational models and leadership roles
• What it really means to elevate the human experience in a machine-powered world

Crystal makes it clear: the true value of transformation isn't speed — it's intentionality, alignment, and impact. This is a must-read for transformation leaders navigating the crossroads of AI and organizational change.

In a world where AI is rewriting the rules of performance and productivity, Alexander Breskvar, Siemens Gamesa Renewable Energy GmbH & Co. KG offers a necessary counterpoint: true transformation is still about people.

From dismantling outdated ideas of Operational Excellence to challenging shallow AI adoption, Alexander shares a raw and real perspective on what it actually takes to drive change that sticks. His interview dives into uncomfortable truths about mindset, leadership, and the future role of humans in an increasingly automated world.

Download the interview to discover:

• Why AI might thrive in chaos — but humans still need structure, discipline, and clarity
• The real (and often ignored) strengths of Operational Excellence in cross-functional transformation
• Why defining the role of humans is now the most strategic thing a business can do

Hear from a leader who’s unafraid to challenge the hype — and build something more meaningful instead.

For Victoria Saplacan, Head of Business Transformation E.ON, transformation isn’t about tech for tech’s sake. It’s about designing a sustainable, intelligent, people-powered future, with the customer at the heart.

In this forward-looking interview, Victoria outlines how a centralized utility is evolving into an adaptive energy platform, why co-creation across 10+ countries is her transformation superpower, and how AI must amplify, not replace, human agency.

If you think transformation is just a checklist or a change program, think again. Victoria shows us that transformation is a mindset, a culture, and a shared responsibility.

Download the full interview to learn more about:

• How E.ON is shifting from power supplier to playmaker in the global energy transition
• Why co-creation, clarity, and consistency matter more than top-down mandates
• How to connect customer-centricity directly to commercial value—without losing sight of purpose
• What it really takes to lead transformation at scale—across cultures, complexity, and constant change

In the agentic age, where AI is reshaping every industry, Kristin Johnson, Chief Operating Officer, Edward Jones, is clear: transformation must blend cutting-edge technology with human wisdom.

From launching high-impact solutions for high-net-worth clients to designing a resilient transformation model grounded in purpose, Johnson shares how Edward Jones is delivering results and relationships through what she calls AI+AI (Advisor Intelligence + Artificial Intelligence).

With insights into aligning grassroots energy with strategic direction, she reveals how long-term planning is evolving and why people-first leadership is more crucial than ever.

Download to learn more about:

• How AI and human insight can work together—not compete—to create better client outcomes
• What it takes to move large transformation projects from pilot to business-as-usual
• How to hold focus on your North Star in an era of agility, volatility, and change
• Why listening to your clients is only half the equation—and what it takes to act on insight
• How to embed ownership, momentum, and accountability across a large organization

With initiatives tied directly to stakeholder readiness and a transformation model that puts people first, Johnson is showing how large, legacy firms can transform boldly, without losing what makes them human.

For Christopher Paquette, Chief Transformation Officer, Personify Health, transformation is not about incremental evolution; it’s about intentionally reinventing the business to pursue new value, new markets, and a clearer ‘why’.

In this pragmatic and provocative interview, Christopher outlines how to balance agentic AI with human leadership, track ROI through the lens of digital workers, and cascade transformation from boardroom to frontline through focused OKRs and cultural clarity.

Download this interview to learn more about:

• AI + Human Leadership: Why strong leadership and creative thinking are essential to guide AI adoption and unlock true strategic value.
• Accountability and Ownership: How cascading OKRs, aligned incentives, and leadership role-modeling drive buy-in across the business.
• Customer-Led Transformation: Why understanding the customer’s ‘why’ is the foundation of strategy, and how to translate it into commercial outcomes.

From low-code enablement to customer-led strategy, this is a conversation for transformation leaders who aren’t chasing buzzwords but are committed to leading change with purpose, precision, and people-first intelligence.

In an era of fast-moving change and AI acceleration, Operational Excellence must do more than drive efficiency – it must power transformation. For Carolyn Lum, one of the leading voices in business transformation, next-gen OPEX is about embedding agility, purpose, and human intelligence into every corner of the enterprise. In this interview, Carolyn shares how today’s OPEX leaders can break silos, lead change across the matrix, and align frontline teams around strategy, not just performance targets. From aligning AI with real business problems to turning Operational Excellence into a competitive advantage, she reframes OPEX not as a function, but as a culture of enterprise-wide impact.

Download to learn more about: 

• How Operational Excellence is evolving from efficiency-focused to enabling agile, AI-powered transformation
• Why true business value lies beyond cost savings—through culture, capability, and customer-centric execution
• What it takes to embed excellence across cross-functional, matrixed teams

Whether you're revamping your operating model, scaling transformation, or aligning culture to strategy, this interview will give you practical insights into turning Operational Excellence into your most strategic asset.

In today’s rapidly evolving business landscape, the ability to manage, lead, and inspire change is critical for success.

This insightful discussion with Paul Suett, Director of Supply Chain Distribution & Logistics at Northwestern Memorial Health Care, Amol Dharmadhikari, Vice President of Operational Excellence at Expedia Group, and Stephen Donne, Head of Transformation Delivery at Nottingham Building Society, unveils game-changing strategies for leaders to navigate transformative times with confidence and success.

With a focus on:

• Fostering team engagement
• Curating people-first strategies in the age of AI
• Balancing people-centric leadership with technology-driven innovation 

Learn practical advice on building resilient teams, guiding your organization through disruptive changes, and effectively communicating a vision that inspires action across all levels. This discussion emphasizes the importance of a human-centric approach to transformation, ensuring that AI strategies enhance rather than overshadow the people at the heart of your organization.

This is the fourth instalment of our exclusive interview series and Jose Varela, Senior Vice President, 3M Global Service Centres, shares his insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to discover more about:

• The challenges faced with adopting AI and combining it with Operational Excellence
• The essential qualities for being an effective leader
• The future of business transformation in Supply Chain over the next 5-10 years

Listen to the third instalment of our exclusive interview series with Carolyn Lum, Vice President, Operational Excellence, Philip Morris International. Listen to her exclusive insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to hear more about:

• The challenges faced with adopting AI and combining it with Operational Excellence
• The essential qualities for being an effective leader
• The future of business transformation over the next 5-10 years
  

We are thrilled to present the second instalment of our exclusive interview series, where Brenton Harder, Head of Enterprise Automation, Fiserv shares his insights, challenges, experiences, and strategies for future-proofing their business models to ensure they are prepared to upscale, upskill, and uplift their operations to unprecedented heights.

Download this interview to discover more about:

• The challenges faced with adopting AI and combining it with Operational Excellence
• The essential qualities for being an effective leader when leading transformation projects
• The future of business transformation over the next 5-10 years