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Innovation
Contributor: PEX Network Staff
Posted: 10/26/2016
PEX Network Staff
With increased pressure on the financial services industry to demonstrate measurable compliance, performance and customer service improvements, operational excellence has moved up the value chain. The winners in today’s market are organizations who are leveraging their OPEX program to become more agile, capture value through the deployment of new a Full Article »
Contributor: Diana Davis
Posted: 02/02/2014
process_perspective
Mobile apps and GPS devices are just a few of the new technologies that we’ve become accustomed to in order to make daily life faster, more convenient, and, easier. And with the rise of last year’s key trend - "wearable technology" – the convenience factor is set to explode. But how are these trends impacting process excellence and business Full Podcast »
Contributor: Ian Gotts
Posted: 07/26/2016
Ian Gotts
“We wanted flying cars and got 140 character tweets”When people predict the future they always look at the technology and try and guess what it will look like.  But if we are looking at the future of Operational Excellence we need to look at what companies will be like – their business models, their resourcing approach, their customer base.  And Full Column »
Posted: 11/02/2016
aura info
In today’s competitive market, it is more important than ever to meet the rising and changing customer expectations. Failure to satisfy the ever-connected customer could seriously harm business. This must-read infographic contains tips, challenges and essential components for creating the ultimate customer journey. Learn to engage your customers and drive customer loyalty. Full Whitepaper »