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IQ Glossary

A glossary of keywords, acronyms and general terminology used in day-to-day professional work, compiled by Process Excellence Network. If you would like to add to, edit or comment on this page, please drop us a line at info@processexcellencenetwork.com 

2

2

3

3
3

4

4

5

5

a

a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a

b

b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b
b

c

c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c
c

d

d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d
d

e

e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e
e

f

f
f
f
f
f
f
f
f
f
f
f
f
f
f
f
f
f

g

g
g
g
g
g
g
g
g
g
g
g
g
g
g
g
g
g

h

h
h
h
h
h
h
h
h
h
h
h
h
h
h

i

i
i
i
i
i
i
i
i
i
i
i
i
i
i
i
i
i
i
i
i
i
i
i

j

j
j
j
j
j
j
j
j
j
j
j
j
j
j
j

k

k
k
k
k
k
k
k
k
k
k

l

l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l
l

m

m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m
m

n

n
n
n
n
n
n
n
n
n
n
n
n
n
n

o

o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o

p

p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p
p

q

q
q
q
q
q

r

r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r
r

s

s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s
s

t

t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t
t

u

u
u
u
u

v

v
v
v
v
v
v
v
v
v
v
v
v
v
v
v
v
v

w

w
w
w
w

x

x

4Ps

AI

BOK
BPM
BPO
BPP

CDO
CGG
CI
CIO
CLG
CRM
CTO
CX

ENI

FS

Gas
GE

HP
HR

IT

K2
KPI

MRO
MWD

Oil
OMS

PEX

ROI
RPA

SME

TPS
TQG

UBS

VOC
VOM