Many organizations adopt process frameworks and reference models to re-engineer processes or the organization, in hopes that the standard structure will enable better, more consistent, well-documented performance across the enterprise. But determining how to maintain and govern the framework can be a tricky endeavor. Here's why a centralized approach works better. Full Article »

Process improvement initiatives often start from a financial perspective - the organization needs to cut costs or increase efficiency. But a recent PEX Network survey found that process improvement programs that focus on customer satisfaction as a key metric are more likely to rated highly successful than those that focus purely on financial metrics. So, how do you get your organization focused on the customer? Full Video »

It’s an industry that’s been shaken by more than one major shift in recent years. And lately there’s been a lot of Apps and Apples around adding to the ever increasing complexity and difficulty of competing within telecommunications. So just where is the telecoms industry headed and what role does process improvement play in supporting that direction? Interview with Karl Schultz, Vice President within TeliaSonera. Full Podcast »

New research suggests that if we are to get the most from our knowledge workers we need to get them collaborating on how they think rather than just on what they’re thinking about, writes Adi Gaskell. Here's why. Full Column »

Continuous Improvement (CI) remains a fundamental requirement for survival in today’s manufacturing world. But very rarely does any CI program provide a source of competitive advantage. In this whitepaper, performance consultancy Kepner-Tregoe describes a three phase model that adds a new dimension to traditional CI models. Full Whitepaper »