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June 25-27 BPM Summit, Europe
Park Plaza Victoria Amsterdam, Amsterdam, The Netherlands -
July 2-4 Big Data for Financial Services 2013
The Kensington Close Hotel, London, United Kingdom -
July 9-11 Manufacturing Process Excellence US
Charlotte, North Carolina
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How Process Matters to Today's Customers Learn more » -
Twelve essential questions to help improve your project's AIM statement Learn more » -
E-BOOK (Part 4): Primal Drives Summary Learn more »
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Customer Experience Mapping – Best Practice Approach to Inform Your Business Processes Register Now »
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Transform Your Organization’s Customer Experience with Smart Process Applications Register Now »
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How Operational Excellence Can Help Pharmaceutical Companies Expand in New Markets with Reduced Costs Register Now »
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Extending the Value of your ERP System with Dynamic Case Management Register Now »
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Solving Financial Services Compliance Challenges Using Dynamic Case Management Register Now »
Twelve essential questions to help improve your project's AIM statement
Contributor: John W. Moran, Brynn Riley & Les BeitschPosted: 6/25/2013
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Quality Improvement problem solving teams often flounder from the lack of an initial clear and concise problem statement. 12 questions you should ask yourself to make sure your AIM statements are clear, specific and focused. Full Article » |
Kraft Foods: Making process transformation part of the company’s DNA
Contributor:Posted: 6/13/2013
Process excellence begins with the "hearts and minds" of people rather than the process, says Rajan Nagarajan, Vice President of Strategic Business Process Transformation at Kraft foods. In this PEX Network video interview, recorded during PEX Week Europe, editor Diana Davis hears how Kraft foods engages its people in process transformation and finds out why Nagarajan believes there no such thing as resistance to change. Full Video » |
Avis-Budget's Paul Redmond on getting started with Process Excellence
Contributor: Diana DavisPosted: 6/17/2013
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You would probably recognize the company’s brands. You may have even rented a car from them. In this Process Perspectives podcast, Paul Redmond, Performance Excellence Director for Avis Budget Group in UK and EMEA licensee countries, discusses what it’s been like setting up a process excellence program at the company – how they got started, lessons learned along the way and where they’re heading next. Full Podcast » |
Process Fun: Sleepy German bank clerk’s 22.2 million euro error
Contributor: Diana DavisPosted: 6/14/2013
One German bank clerk found out the hard way that sleepiness can be serious after falling asleep with his finger on the 2 key as he was transferring 62.40 euro (83.06) from a pensioner's bank account. Full Column » |
How Process Matters to Today's Customers
Posted: 6/25/2013What really matters to customers and where are companies going wrong in delivering it? This whitepaper, based on an Ipsos-MORI survey of over 7,000 consumers in 6 countries (United States, United Kingdom, Russia, Poland, France and Germany), looks at the critical areas where service providers must focus to build customer delight and loyalty. Full Whitepaper » |
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Hi, I'm preparing for a process mapping training session, which I will deliver. I'd like to present / provide a scenario that... |
Posted by: carolyn.blanchard | Answer this question
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Greetings - I am looking for a solution to track completed Kaizen cards within SAP. Has anybody experience with this sort of... |
Posted by: John Persch | Answer this question
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In a organisation, if the Key Management positions are vacant, already loss making - Suppose if asked to work on process what steps one needs to adhere. |
Posted by: cyrilsunil | Answer this question
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The Value of process management and improvement in non-profit, health industry, or with franchising. |
Posted by: sharper@us.ci.org | Answer this question
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Greetings - I am looking for a solution to track completed Kaizen cards within SAP. |
Posted by: John Persch | Answer this question
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What is basic difference in 2 sample t test and paired t test. |
Posted by: muneshbabu | Answer this question
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Hi, I'm preparing for a process mapping training session, which I will deliver. |
Posted by: carolyn.blanchard | Answer this question



















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