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Articles

Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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John Moran
Through our experience in making successful organizational change we have found the following questions provide a useful guide in helping to think through a change initiative before embarking, while also minimizing the resistance to change. The questions deal with issues and concerns before the change starts (BC), during the change process (DC), and after the change has been made (AC) on all levels that are affected by the change.
December 1, 2016 by
iGrafx Trial
See for yourself why the iGrafx platform is the single solution that will unite your entire company around achieving process excellence to drive business performance.
November 9, 2016 by PEX Network Staff
PEX Network Staff
America woke or didn’t sleep to the announcement that their 45th POTUS was to be Republican Donald J. Trump, and not as many of the polls had predicted Democratic candidate Hilary Clinton. Trump is scheduled to take office as President on January 20, 2017 despite getting less votes than his opponent ‘heir-presumptive’ Hilary Clinton. So how did this happen?
November 7, 2016 by PEX Network Staff
PEX Network Staff
If you have an opinion about where business architecture is heading, we want to hear from you! We are running a contest for the most visionary look ahead at what the future holds in store for the profession.The winner will receive a free pass to attend OPEX Week USA 2017 in Orlando, Florida and be featured on PEX Network - the world’s largest...
November 7, 2016 by PEX Network Staff
superthumb
Calling all Business Architects Superheroes! – We Need You If you have an opinion about where business architecture is heading, we want to hear from you! We are running a contest for the most visionary look ahead at what the future holds in store for the profession.
October 26, 2016 by PEX Network Staff
PEX Network Staff
With increased pressure on the financial services industry to demonstrate measurable compliance, performance and customer service improvements, operational excellence has moved up the value chain. The winners in today’s market are organizations who are leveraging their OPEX program to become more agile, capture value through the deployment of new...
October 25, 2016 by KiSSFLOW Editorial
Has BPM Innovation Hit a Plateau?
Disruption and BPM cannot even go together in a single sentence (except this one). I would love to be proven wrong when I say BPM is extremely starved of innovation of a major kind in years! When was the last time something exciting happened in Business Process Management? When a lot is happening in other product categories, why is BPM left behind...
puzzle
Consensus decision-making is a process in which group members develop and agree to support a decision in the best interest of the group. Consensus may be defined professionally as an acceptable resolution, one that can be supported, even if not the “favorite” of each individual.  Getting a group to come to consensus on an issue or problem is...
October 17, 2016 by Martin Ruane
ENGIE
How ENGIE developed a Centre of Excellence for Robotic Process AutomationFor a term that is bandied about so frequently, innovation is not always done very well. First, the innovative idea has to be relevant to the business. It also has to provide a, usually quick, return on investment. Toughest of all, when it’s a winner, it has to be rolled...
October 4, 2016 by
IBM_wp2
Digital technologies have altered how people and businesses interact. Disruption is being fueled by a convergence of industries, consumers’ evolving expectations of enterprises, and emerging business and operating models.
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