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Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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Consensus decision-making is a process in which group members develop and agree to support a decision in the best interest of the group. Consensus may be defined professionally as an acceptable resolution, one that can be supported, even if not the “favorite” of each individual.  Getting a group to come to consensus on an issue or problem is...
October 4, 2016 by
Digital technologies have altered how people and businesses interact. Disruption is being fueled by a convergence of industries, consumers’ evolving expectations of enterprises, and emerging business and operating models.
October 3, 2016 by Tristan Boutros
Big data is only getting bigger, and with so many viewpoints in the industry, it can be challenging to get a bird's-eye view of the various trends affecting the landscape. Here's a roundup some of the hottest trends in big data and hypotheses on how they might grow in the near future.
September 22, 2016 by Matthew Morgan
Matthew Morgan
Metrics are a popular, and sometimes controversial, topic. Business architecture and transformation professionals can serve their organizations by thinking through the relevant issues with respect to metrics. Ultimately, effective metrics – like other parts of a business – depend on an effective process: (1) plan for measurement, (2) collect data, (3) analyze the data, and (4) report findings. Understanding that process, particularly the first step, will help transformation professionals to build executive engagement and sponsorship to advance the maturity and capability.
August 25, 2016 by Debashis Sarkar
Debashis Sarkar
There are no short-cuts to creating a customer-centric organization. It gets built brick by brick when a company has a committed leadership and a drive to make it happen. And this gets propelled by none less than the CEO. The CEO has to bring customer at the centre of the organization and drive this with a missionary zeal. While I don’t want to...
August 24, 2016 by KiSSFLOW Editorial
Pitfalls of Process Automation
In recent years, many businesses have lived by the notion ‘automate or die’ when it comes to their processes. With the growing ease of business process automation software, many companies and consultants feel their job is not done until every inch of the office is covered with automation.BPA software has undoubtedly helped companies cut down costs...
August 18, 2016 by
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KiSSFLOW believes that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology.
August 15, 2016 by Tristan Boutros
 Most organizations recognize the importance of innovation in advancing their competitive position or improving their business operations. However, many do not recognize that successful innovation is built on a series of key components, not simply generating a lot of new ideas. The biggest element to success in becoming an innovative company...
August 2, 2016 by PEX Network Staff
PEX Network Staff
It’s no news that the alignment of operational excellence with strategic goals is the catalyst for peak enterprise performance.  However, the question now stirring up debate among the PEX community is how can you ensure this peak performance remains sustainable?Like your business, as Business Performance Excellence USA enters it’s 5th year,...
August 1, 2016 by
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Business managers need cloud-based services that can seamlessly blend content, people, processes, and communications as part of a cohesive workflow. Get insights from real cases on how to empower your workforce with a new generation of connected tools that drive meaningful collaboration and mobility. Be inspired on how to enable business...
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