Webinars

Enterprise Resource Planning (ERP) has become a critical part of the business landscape, handling important data about company financials, customers and employees and helping you execute discrete processes like payroll, order-to-cash, and more. learn more

Compliance and regulatory requirements top the list of challenges within the financial services industry today. Regulations such as the  Fair and Accurate Credit Transactions Act (FACTA), for instance, have outpaced the capabilities and extensibility of existing process management and collaboration technologies in financial services organizations today. learn more

Why the Customer Experience directly affects your revenues   Every company wants to deliver an outstanding customer experience but few actually succeed. learn more

The pharmaceutical industry is facing significant pressure to perform and deliver therapies that provide strong returns both financially and efficaciously. learn more

You’ve put your neck on the line and convinced your organization to embark on Business Process Management (BPM). But how sure are you that your deployment will be a success? And how do you know whether you’re focused on the areas that will have the biggest impact on business performance? In this webinar, Forrest Breyfogle and Rick Haynes of Smarter Solutions, discuss the common risks learn more

How to effectively capture and utilise customer data across the value chain to improve business performance and profitability Financial Services organizations know that the one thing the competition can’t steal from them is their customer service. learn more

Business Process Management (BPM) helps to optimize your business processes, empower your people, and ultimately reduce costs across the enterprise.  However, enterprise-level BPM has traditionally been a lengthy process. learn more

In recent times there has been a significant increase in the adoption of Hoshin Kanri. Executives in leading companies like Danaher, Toyota and ITT attribute a significant part of their success to their Hoshin based business systems. learn more

How business transformation is becoming more strategic The last decade has seen a crippling financial crisis, the rise of China and other emerging markets and a rapid improvement in computing power coupled with the increasing dominance of mobile and social technology. learn more

Overcoming resistance to change is often cited as the number one challenge of any organization embarking on process improvement. But what if it is actually the way we run our change programs that is restricting our teams' natural urge to change? In this webinar, Ivan Seselj, CEO & founder of Promapp , examines current process improvement practices and explores how you can create a learn more

Engagement is the foundation for all sustained improvement It's easy to change processes but much more difficult to make continuous improvement and excellence a habit without the systematic engagement of your team. learn more