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Webinars

Developed and delivered by top industry leaders, Process Excellence offers online learning opportunities through expertly produced lean business process management, lean, change management, operational excellence, six sigma, risk management and customer experience webinars. 

160 webinar results
of 15
Wednesday, June 8, 2016, 11:00 AM - 12:00 PM EDT
How you can sponsor a webinar with us?

Join this webinar to interact with an expert panel of industry heavyweights talking about the ultimate strategies for success in the digital economy. John Webster of Bizagi will host a discussion between Ernst & Young’s Digital Transformation Lead in EMEA, Arturo Derteano Maraña, and CEO of Bizagi Gustavo Gomez. These experts will be sharing honest views and valuable real-world insights on...
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Wednesday, May 4, 2016, 11:00 AM - 12:00 PM EDT
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In this webinar United Concordia will share their story on how they managed through process management to drive improved customer relationships in a highly regulated environment where they streamlined back-office processes and their vision for connecting to the front office.United Concordia is a dental insurance company headquartered in Pennsylvania, United States. It is one of the largest dental...
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Wednesday, April 27, 2016, 11:00 AM - 12:00 PM EDT
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Kevin, J. Duggan

This live session presented by Kevin Duggan, renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject, will explain why creating flow in the office is essential to being competitive in today’s business environment, where responsive service is paramount. Based on two newly released books by Shingo Award-winning and best-...
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Wednesday, March 30, 2016, 10:00 AM - 11:00 AM EDT
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Declan O'Reilly

[Case Study] Learn how award-winning technology leader Ricoh Australia has unleashed a culture of continuous improvement by successfully introducing a standardised approach to process mapping. In this webinar, Declan will share a first-hand account of Ricoh Australia’s process mapping journey including how they have: - empowered teams across the organisation to deliver a consistent customer...
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Tuesday, March 29, 2016, 01:00 PM - 02:00 PM EDT
How you can sponsor a webinar with us?
Adam Hoover

You can’t fix what you can’t measure. That’s why achieving total visibility into your company’s processes – both on their own and all together – is the key to business growth.But many process leaders spend hours and hours tracking down status updates and compiling data from myriad sources. Your time could be used for more mission-critical projects – like finding the hidden inefficiencies that eat...
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Friday, March 11, 2016, 08:00 PM - 09:00 PM GMT
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Darren Hart

Organisations across all industries are challenged with both modernising and differentiating their customer experience. Forrester Research indicates that using digital channels to acquire, retain, and service customers is the top business priority today. Some categorise this as a need to move from customer-focused to customer-obsessed. It is in this context that forward-thinking organisations are...
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Thursday, November 19, 2015, 02:00 PM - 03:00 PM GMT
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Ana Costa e Silva

Imagine knowing today what tomorrow will bring. Now you can. Predictive analytics, known for its ability to predict future business outcomes and provide deeper insights, was once thought to only benefit data scientists. However, modern technologies are putting the value of predictive analytics into the hands of business users like sales, operations, customer service, and supply chain...
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Tuesday, October 20, 2015, 11:00 AM - 12:00 PM EDT
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Paul Docherty

How can you build a World Class Execution system to rival that of the world’s best performing organizations? The evidence is clear – study after study has concluded that execution is hard and that the vast majority of us are poor at executing it. However, this is not inevitable and any organization can build a world class execution system with the right formula. Key takeaways that...
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Tuesday, September 29, 2015, 12:00 PM - 01:00 PM EDT
How you can sponsor a webinar with us?
Martin Schmit

[CASE STUDY] The Sweet Taste of BPM at Manner Today, large companies which are successful and family-owned are hard to find. Josef Manner & Comp AG, which has circa 700 employees, is one rare exemplar of an Austrian company with a long successful history – family-owned since its foundation more than 125 years ago. The company represents values as tradition, quality and stability...
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Tuesday, September 29, 2015, 11:00 AM - 12:00 PM EDT
How you can sponsor a webinar with us?
Li Huang

[CASE STUDY] AutoNation transforms Business Processes for its Shared Services Center and franchise stores AutoNation operates over 293 franchises across the USA, and has approximately 24,500 employees. It sells 35 different manufacturer brands nationwide across 15 states and is ranked #156 in the 2015 Fortune 500. Li Huang, IT Director at AutoNation, will share her BPM story from the...
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160 webinar results
of 15