Ensuring Workforce-Wide Buy-In To Maximize the Benefits of Your Process Excellence Program

Posted: 10/06/2010

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Codin Caragea, BPM director for OTP Bank Romania, shares his insights at IQPC's 6th Annual Business Process Excellence in Financial Services Exchange.

Caragea discusses:

  • The critical elements for ensuring that your workforce is bought in to the benefits of a business process excellence program
  • The specific initiatives that have worked well in engaging his own company’s employees in business process excellence
  • How companies can go about making an action plan to assess how they can improve employee buy-in