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Big Data, Big Process and Customers

Posted: 03/04/2012
Have you thinking about the impact of Big Data on your job and company processes? If not, it's time to start, says Connie Moore of Forrester Research. Big Data, the ability to store and analyze enormous amounts of data, has implications well beyond the domain of your IT department and database managers. What are you going to do with that data? What can it tell you about your customers? Your business operations? Your company's performance?
In this PEX Network video interivew, filmed on location during PEX Week Orlando, Connie Moore discusses the need for "Big Process" to deal with "Big Data", describes the implications of Big Data on customer centric process mangement, and touches on the skills she believes are necessary for the coming new reality of Big Data in what Forrester terms the Age of the Customer.