Business Process Management (BPM)
Access the latest BPM resources: Learn how to set performance metrics and improve your business processes for effective process management and sustained process improvement results.
Business Process Management and some aspects of related areas such SOA and Enterprise Architecture are covered in this section.
CASE STUDY: Multinational bank transforms its BPM program with a back-to basics approach
Contributor: Mark BednarskiPosted: 4/7/2014
Measure First, Make Sound Decisions Next The journey started about a decade ago when a multinational financial services company with $1. Full Article »
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Forget tick box exercises: “process professionals must deliver better customer outcomes”
Contributor: Process Excellence NetworkPosted: 3/12/2014
If you haven’t noticed already, your customers have so much more power at their disposal. They’re well informed. They can easily compare your prices with those of your competitors. And they’re vocal when things don’t go well. So what does this mean for process professionals? Full Video »
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Conventional wisdom says that "the bigger they are the harder they fall" and this certainly holds true with processes. Interview with Andrew Spanyi, author and consultant in process improvement. Full Podcast »
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The immediate answer is “of course” continuous improvement is a good thing. Full Column »
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Process management can revolutionize the way an organization does business and generates value. Full Whitepaper »
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EVENTS OF INTEREST
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How to Create Powerful KPIs that Drive Action
April 30, 2014
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Chief Data Officer
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Accelerate Your Journey to Improve Customer Satisfaction and Reduce Operational Cost
May 13, 2014
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Transform Your Process Excellence Training: Skill-building, Culture Change and Employee Engagement
April 2, 2014
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Translate your Strategic Vision into Practical Reality
March 26, 2014
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The Secret of Building a Sustainable Process Transformation Program
March 18, 2014
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