Business Process Management (BPM)

Access the latest BPM resources: Learn how to set performance metrics and improve your business processes for effective process management and sustained process improvement results. Business Process Management and some aspects of related areas such SOA and Enterprise Architecture are covered in this section.
 

Forget tick box exercises: “process professionals must deliver better customer outcomes” - Process Excellence Network

If you haven’t noticed already, your customers have so much more power at their disposal. They’re well informed. They can easily compare your prices with those of your competitors. And they’re vocal when things don’t go well. So what does this mean for process professionals? Full Video »


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Processes - "the bigger they are, the harder they fall"

Contributor: Diana Davis
Posted: 3/20/2014


Processes - "the bigger they are, the harder they fall" - Diana Davis

Conventional wisdom says that "the bigger they are the harder they fall" and this certainly holds true with processes. Interview with Andrew Spanyi, author and consultant in process improvement. Full Podcast »


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