Business Process Management (BPM)

We have all been involved in a post mortem project failure where everyone points fingers, blames other departments for not collaborating, and sometimes we hear conspiracy stories of outright sabotage. Full Article »

If you haven’t noticed already, your customers have so much more power at their disposal. They’re well informed. They can easily compare your prices with those of your competitors. And they’re vocal when things don’t go well. So what does this mean for process professionals? Full Video »

Reluctant leaders, vocal laggards and silent saboteurs are just a few of the types of people who can throw a monkey wrench into your process improvement projects if you don’t consider the human side of processes right from the start. So how can you recognize them and what can you do if you have a silent saboteur on the loose? Interview with Sheryl-Ann Carscadden, Director of Services, and Jerry Richardson, Partner, both of Calgary-based consulting firm Ethier. Full Podcast »

Do you find it's hard to explain to your C-level executives what Business Process Management is really all about? Clearly, you're not alone. This funny animated video pokes fun at a new COO that struggles to understand BPM and tries to avoid it at all costs! Full Column »

Creating a robust banking system through business architecture transformation UK banks have been subjected to dramatic changes in the regulatory environment over the past few years. Full Whitepaper »