Tottenham Hotspur Football Club has partnered with operations and safety management software provider 24/7 Software to enhance operational excellence (OPEX) at its 62,000-seater stadium in London.
Tottenham Hotspur adopted 24/7 Software’s solution designed to seamlessly integrate safety and security, facilities management, guest experience, and event operations. The collaboration positions Tottenham Hotspur at the forefront of stadium management, enhancing its ability to deliver exceptional events and experiences, according to the announcement.
Tottenham Hotspur eyes new era of OPEX
The partnership between Tottenham Hotspur and 24/7 Software showcases a commitment to elevating event operations through OPEX. The EliteOps platform enables the club to consolidate communications and workflows across departments, facilitating real-time decision-making that enhances event management.
With intuitive dashboards and integrated systems, venue operators can quickly respond to incidents, optimize guest experiences, and ensure seamless coordination among teams.
“Tottenham Hotspur is dedicated to delivering a best-in-class fan experience during live events at our stadium,” commented Ben Selkirk, head of facilities at Tottenham Hotspur. By leveraging the EliteOps platform, the club has created a one-stop shop for all operational needs, ensuring a streamlined approach to every event, he added.
“Our interoperable platform is uniquely equipped to unify diverse operational teams, enabling venues to streamline their processes and enhance overall event execution,” said Justin King, EVP of sales and marketing at 24/7 Software. “By bringing together safety, security, facilities, and guest services, we empower organizations like Tottenham Hotspur to deliver an unparalleled experience for fans and stakeholders alike.”
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Enhancing performance with advanced analytics
Tottenham Hotspur is also utilizing 24/7 Software’s advanced analytics at its cutting-edge training facility, extending benefits beyond event operations. These advanced tools deliver real-time operational insights, enabling the club to efficiently track work orders, set task priorities, and monitor key performance metrics. This data-driven strategy helps ensure that all aspects of operations consistently meet the highest standards.
Last year, Tottenham Hotspur’s bitter local rivals Arsenal FC announced that NTT DATA had become its first official digital transformation partner as the English Premier League side seeks to benefit from data analytics tools, machine learning, and real-time integrations.