It might be assumed that all transformation begins from “ground zero”. But the

question has to be asked, is the organisation in need of a shovel, aka. cost-cutting,

or a ladder that reaches to the next level of revenue generation? In today’s uncertain

economic climate, it can be tricky to put oneself out there, reach for the ladder and

start spending money under the watchful eyes of the CFO. The time has come to step

out of our comfort zones; let’s take control over whether organizations simply save

through efficiency - or grow along with it.

• Creating a clear North Star vision and strategy with clear KPIs and OKRs

• Not simply investing, but fairly investing in new technologies to guarantee long-term

functioning and working partnerships

• Overcoming external pressures through a clear distinction between short and long- term goals

• Translating ROI to generate growth

Shawn Draper

Chief Transformation Officer
USIC

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The definitive buzzwords of the past year and a half, there are certainly benefits to

be found by implementing GenAI across a range of functions. With pressure for its

implementation coming from left, right and centre, it has arguably never been more

important to make sure that the right questions are asked before deciding to get the

wheels in motion for implementation. From reviewing the costs, to reimagining the

status quo of working, to truly assessing the potential benefits, this session will provide

insights and advice on how to ensure that there is a clear plan for overseeing GenAI

implementation with clear measures of success.

• Driving accountability by clarifying where the responsibility for AI governance sits

• Reviewing the benefits, costs and cost savings by building an effective roadmap outlining the efforts required to incentivize the aspired speed and innovation

• Communicating effectively with a range of relevant stakeholders by telling a story focusing on strategic change management to safeguard employees and customers

as well as the organization

Time to get up on our feet and meet the people in the room! Find the 5 numbers you have been assigned and anyone who meets all 5 has the chance to win a prize.

In the past 2 decades, organizations have evolved and technologies have become

both increasingly complex and vastly accessible. The time has come to explore what

we should really be getting out of agile frameworks and methodologies today within

our organizations. From making all teams agile, not just tech teams, to not hindering

productivity and advancement by operating in silos and leaving certain department

or teams behind, this session explores how to ensure that business advancements are

not like the Wild West – uncontrolled and unregulated – but purposefully for everyone.

• Exploring how the agile methodology has evolved since the 2000s and how advancements in automation, AI and quantum computing are leading the way today

• Measuring the effectiveness of agile to prove its worth and manage expectations

• Moving at required speeds by enabling the pivoting of business objectives and responding quickly to potential failures

Laureen Knudsen

Chief Transformation Officer
Broadcom

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At a time of precedented change and where businesses must continuously evolve to

stay relevant, it can be tricky to always be one step ahead of the game and ensure

constant commercialization.

Success has been found for enterprises who have partnered with start-ups, enabling

a proof of concept to be tested bi-weekly and resulting in technological innovations

and an incredible culture of continuous improvement. Don’t miss this keynote where

we explore how internal change sometimes lies beyond our own four walls, and how

to effectively integrate and work with new companies and technologies to leave

legacy behind.

• Exploring the best practices for selecting and implementing new technologies

• Measuring the benefits of partnerships to drive behavioral change alongside

technological

• Understanding how to minimize risk as new start-ups are onboarded, and to optimize their implementation

Resistance to change is everywhere, and as enterprises advance through new tool

adoptions and evolving processes, it is easier said than done to successfully motivate

employees to change their ways of working. The question has to be asked around

what makes the human tick today. What will make them accept a change, and is it

internal influences or something beyond the walls of the organization? Don’t miss this

exciting discussion on how Netflix can influence change, just as much as a CEO.

• Reaching thousands of employees with the right information by creating champions from within to lead the way and promote new processes and technologies

• Linking change to the success found within companies such as Amazon and understanding how employees live their lives and connect their home habits with work habits

• Tapping into CX to drive EX

• Assessing how change management must differ for different teams, and how to achieve this when the solution may be the same

Wendy Sherrock

Transformation Consultant
DirecTV

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David Delfino

Senior Vice President of Transformation
Caremax

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Aaron Monroe

Global Head of Enterprise Agility
VISA

See Bio

The City University of New York is in the midst of an exciting period of transformation.

From creating opportunities for co-creation and collaboration, to changing internal

language to be more data driven, don’t miss this important exploration of how to

accelerate innovation across a range of departments and systems, whilst providing

proof of success along the way.

• Setting up an Office of Transformation to align top organizational priorities and enable the bandwidth necessary to incentivize innovation

• Working within a roadmap to achieve cross-departmental collaboration and measuring its success through KPIs

• Re-imagining the status quo to achieve cultural transformation

Rachel Stephenson

Chief Transformation Officer
The City University of New York

See Bio