MAIN CONFERENCE DAY 1 - 4th November

8:00 am - 9:00 am EVENT REGISTRATION AND BREAKFAST

9:00 am - 9:10 am Chairpersons Opening Remarks


9:10 am - 9:50 am CTrO PANEL – What Role Does Transformation Play in 2026?

In a time where ownership of AI and technology is unclear, Transformation has a clear position – guiding that ownership and communicating alignment between the board and the people of the business. This exact challenge of creating a scalable, unified enterprise approach to AI and transformation strategy, with people at the heart, is what we will be addressing at the summit this year, and in this opening panel.

- As AI reshapes executive priorities, how must the role of the Chief Transformation Officer evolve to remain central to enterprise leadership in 2026?

- How do we create governance guardrails for AI without slowing momentum or creating friction in a democratised approach?

- How can we identify which AI initiatives have the potential to scale, as part of a measurable enterprise strategy?

- How are we defining the long-lasting value that Transformation provides, and does this need to be redefined?


9:50 am - 10:20 am Can Transformation Really Drive Technology Transformation?

- Is Transformation driving strategy or influencing it?

- What do transformation leaders need to change if they want to be the ones leading technology transformation?

- How to overcome the mundane requirement to upskill as a leader (and not just impose this on our teams)?

- How do we switch from 'business change' to future-proofing the business?


10:20 am - 10:50 am PRESENTATION - Led by Boston Consulting Group


10:50 am - 11:30 am NETWORKING COFFEE BREAK


BUSINESS TRANSFORMATION PLENARY STAGE

11:30 am - 12:00 pm Integrating Validation into Early-Stage Transformation

BUSINESS TRANSFORMATION PLENARY STAGE

12:00 pm - 12:30 pm The Realities of a ‘Fail Fast’ Approach to Transformation

BUSINESS TRANSFORMATION PLENARY STAGE

12:30 pm - 1:00 pm ‘The Transformation Leader’: What is the Approach?

TRANSFORMATION FUNDAMENTALS – OPEX AND CONT IMPROVEMENT

11:30 am - 12:00 pm Re-engineering Process to Drive Value from AI

TRANSFORMATION FUNDAMENTALS – OPEX AND CONT IMPROVEMENT

12:00 pm - 12:30 pm Designing a Transformation Engine That Works

TRANSFORMATION FUNDAMENTALS – OPEX AND CONT IMPROVEMENT

12:30 pm - 1:00 pm Building AI Capabilities on an Immature Tech Stack

1:00 pm - 2:00 pm NETWORKING LUNCH

Building Strong Transformation Foundations

BUSINESS TRANSFORMATION PLENARY STAGE

2:00 pm - 2:30 pm How do we Define and Deliver a Scalable AI Roadmap?


BUSINESS TRANSFORMATION PLENARY STAGE

2:30 pm - 3:00 pm Transforming in a Highly Regulated Industry – Banking and Insurance


BUSINESS TRANSFORMATION PLENARY STAGE

3:00 pm - 3:30 pm Transformation’s Role in ‘Good Data’

Transformation in the Age of AI

TRANSFORMATION FUNDAMENTALS – OPEX AND CONT IMPROVEMENT

2:00 pm - 2:30 pm Foundations of BPM for AI Success


TRANSFORMATION FUNDAMENTALS – OPEX AND CONT IMPROVEMENT

2:30 pm - 3:00 pm Embedding Ownership into Transformation Teams


TRANSFORMATION FUNDAMENTALS – OPEX AND CONT IMPROVEMENT

3:00 pm - 3:30 pm Evolution of Continuous Improvement in an AI Era


3:30 pm - 4:00 pm NETWORKING COFFEE BREAK

4:00 pm - 4:30 pm PRESENTATION: Step Outside of Our Comfort Zone – Transforming Through Failures

In transformation, we don't always get it right. The statistic gets brought up often, that 80% of transformations are unsuccessful– whether this number is correct or not, I think most leaders can testify to the fact that there are often times when we will feel like our decisions have led to some kind of failure. Join this session to:

- Learn how to be more open about discussing failures with other business leaders

- Explore how to foster an innovation culture by allowing for failures within transformation for all stakeholders

- Understand failure communication to senior leaders, to frame failures as learning experiences internally

- Hear some failure case studies from Mike, and how he overcame these to enable successful transformation


4:30 pm - 5:00 pm Co-Creation for Transformation Sustainability

Co-creation can be a process or a mindset, and the absence of one with the presence of the other could still be what is stumping Transformation leaders in realising the full potential in gaining stakeholder buy-in through co-creation. Co-creation is also an opportunity for leaders to balance both top-down and bottom-up leadership, without having to draw a hard line on the approach they take. Join this session to understand what this looks like in practice for transformation leaders:

- What does co-creation look like in transformation beyond feedback sessions?

- How do we involve stakeholders early enough to shape outcomes, not just validate them?

- What impact does co-creation have on adoption and long-term sustainability?

- How do we balance co-creation with the need for direction and control?

5:00 pm - 5:40 pm PANEL: Bringing Process, People, AI, and Data Together

- How do we align process, people, AI, and data under one Transformation vision, rather than treating them as separate initiatives?

- Where should ownership sit across these areas, and how do we avoid gaps or overlaps between teams?
- How can process design act as the foundation for integrating AI and data into our operations?
- What role does Transformation play in data quality for AI success and process efficiency?

5:40 pm - 5:50 pm DAY ONE CLOSING REMARKS


5:50 pm - 7:20 pm EVENING NETWORKING & DRINKS RECEPTION