Enterprise Transformation:
Re-Imagining Process, People, Strategy & Operations with a Digital Core
Australia’s #1 Event for Transformation & Operational Leaders 21 Years Running!
13th - 15th October 2025
| InterContinental Double Bay, Sydney, Australia
Interviews
Interview with Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank
In this interview from OPEX Week Australia 2017, Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.
How Walmart is Driving Profits and Operational Excellence with Machine Learning and Artificial Intelligence
Ahead of OPEX Week Australia 2019 we chat
with Prakhar Mehrotra, Senior Director of Machine Learning at Walmart, USA.
Prakhar, who was previously Head of Data Science at Uber as well as Senior Data
Scientist at Twitter, explores how Walmart is harnessing AI and data analytics
to drive profits and customer experience.
Leveraging Your Process to Enable Strategy Rather Than Just Efficiency
In this video interview Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.
How enterprise companies are transitioning to an Agile Business model to drive operational excellence – a personal journey
In this interview, Ana Marinkovic, Former Head of Transformation at ANZ and current Chief Operating Officer of Opteon shares the steps she had taken to implement this revolutionary agile model and the benefits that it needs to bring to the business.
How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements
In this case study, Steven Issa, Head of
Operations at Service NSW shares the
digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive
operational excellence for both the business and customer.
