Enterprise Transformation:
Re-Imagining Process, People, Strategy & Operations with a Digital Core
Australia’s #1 Event for Transformation & Operational Leaders 21 Years Running!
13th - 15th October 2025
| InterContinental Double Bay, Sydney, Australia
How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements
In this case study, Steven Issa, Head of
Operations at Service NSW shares the
digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive
operational excellence for both the business and customer.
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