Australasia’s Longest Running Operational Excellence Conference
23 March 2021 | Sydney Australia | VIRTUAL

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How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements

In this case study, Steven Issa, Head of Operations at Service NSW shares the digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive operational excellence for both the business and customer.

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