Enterprise Transformation:
Re-Imagining Process, People, Strategy & Operations with a Digital Core
Australia’s #1 Event for Transformation & Operational Leaders 21 Years Running!
14-15 October 2025
| InterContinental Double Bay, Sydney, Australia
Conference Day Two: Wednesday, 15 October 2025
8:50 am - 9:00 am
Chair’s Day Two Opening Remarks
9:00 am - 9:30 am
PANEL DISCUSSION: Transforming Business Performance, Resilience & Agility
Tanya Graham -
Group Executive Digital and Transformation,
Icare NSW
Bernard Cronan - Head of Org Capability & Performance, Rest
· Why is a strong operational foundation critical for digital transformation, agility, and resilience?
· How does a focus on core operations enhance a company's ability to adapt to market changes and disruptions?
· How can organisations empower employees to identify and implement operational improvements?
9:30 am - 10:00 am
The Pulse of Resilience: A BPM Transformation Story from the Heart of Aged Care
Jason, Gonce -
VP of Sales,
GBTEC APAC
Transformation isn’t just strategy slides, it’s lived experience. In this session, hear from Adam at Anglicare as he shares why transformation was needed and how the organization tackled it from the inside out. Then, listen to a candid fireside chat with Adam and Jason, where they unpack the practices, pitfalls, and best lessons learned over the past 12 months. It’s real talk on transformation, what works, what doesn’t, and how to turn challenges into lasting change.
Sponsored by: GBTEC Software
10:00 am - 10:30 am
Case Study: Deploying AI for Strategic Workforce Transformation
Dr Anat Hassner -
Chief People and Strategy Officer,
Uniting
· Strategically leveraging AI to analyze workforce capabilities, forecast future skill needs, and align talent strategies with long-term business goals.
· Utilizing AI to optimize job roles, workforce distribution, and operational efficiency in a rapidly evolving market.
· Applying AI insights to identify skill gaps, predict emerging roles, and facilitate continuous workforce upskilling.
· Enabling leaders to make data-driven decisions that enhance agility, competitiveness, and workforce sustainability.
10:30 am - 11:00 am
Case Study: Digital First, Customer First Transformation
Nina Muhleisen -
Founder Principal Consultant,
Three6
· Exploring steps to shift to a digital-first mindset across all levels of operations.
· Ensuring that digital strategies align with overall business objectives.
· Leveraging AI to enhance personalised customer experiences
11:00 am - 11:30 am
Morning Break and Industry Insight
11:30 am - 12:10 pm
PANEL DISCUSSION: Creating a Future-Proof Process Improvement Strategy
Tom Elkins -
Finance Transformation & Digital Director,
Lion
Alicia Bezkhmelnitsyn - Senior FP&A Manager, Stake
Viraj Parge - Manager, Continuous Improvement Capability, Qantas Airways
Peter Seweiha - Enterprise Process Simplification Lead, NAB
Ali Khan - Analytics Innovation CoE Lead, ING Australia
· How can businesses maintain a culture of continuous improvement when faced with rapid technological change?
· What are the key skills leaders need to develop to stay competitive as AI continues to reshape business processes?
· How can leaders determine which tool—process mining or task mining—will best drive efficiency in specific business contexts?
12:10 pm - 12:40 pm
Case Study: Process Improvement & Continuous Reinvention: Driving Cost-Effective Transformation
Demi Stefanova -
Head of Growth Marketing,
Quickstep Group
· Practical strategies for implementing cost-effective transformation while maintaining a focus on long-term sustainability.
· Techniques for ensuring ongoing optimisation through incremental changes and process refinement, leading to sustained organisational growth.
12:40 pm - 1:40 pm
Lunch Break and Industry Insight
1:40 pm - 2:10 pm
PANEL DISCUSSION: Strategic Technology: Streamlining Operations & Driving Value
Yelitza Guerra -
Vice President of Operations,
Rhino-Rack
Skye Nicholls - General Manager - Operations and Transformation, Canon
Eric Cheng - Enterprise Architect, Komatsu
- How do we effectively consolidate our technology platforms to create a unified and efficient foundation, and what are the realistic expectations for these complex projects?
- Beyond implementation, how do we continuously optimise existing processes and maximise the value of our current technology investments?
- What criteria should guide our selection of impactful technologies to ensure we're driving strategic value?
2:10 pm - 2:40 pm
PANEL DISCUSSION: Building an AI-Resilient Workforce – Adaptation, Engagement, and Empowerment
Sam Stark -
Head of Data Science and Analytics,
Endeavour Group
Andrew Hottes - Chief Digital Information Officer, Cranbrook School
Gemma Capoccia - Manager Organisational Improvement and Transformation, City of Norwood Payneham and St Peter’s
- How can organizations foster a culture of adaptability and curiosity, ensuring employees embrace AI as an enabler rather than a disruptor?
- What are the best approaches for equipping employees with the confidence and skills to integrate AI into their workflows effectively?
- How can organizations create support systems that encourage human-AI collaboration, reinforce trust, and drive long-term career development?
Gemma Capoccia
Manager Organisational Improvement and TransformationCity of Norwood Payneham and St Peter’s
2:40 pm - 3:55 pm
WORKSHOP: Harnessing the AI-led Innovation: Aligning Strategy, Governance and Operations for Responsible Impact
Fernando Mourão -
Head of Responsible AI,
SEEK
Part 1: AI Readiness Foundation
Redefining business value in the AI era - beyond cost reduction to competitive advantage
The three pillars of AI readiness: Strategy, governance, and operational excellence
Trust as a strategic asset: Maintaining stakeholder confidence while accelerating responsible AI adoption at scale
Case Analysis: Why organisations are failing to get value from AI investments
Part 2: The Socio-Technical Systems View
The transformation equation: People × Process × Technology = Sustainable Value Creation
Governance frameworks that scale: From compliance to competitive advantage
Proactive Risk-intelligent: Acting before reacting to enable rather than constrain
Leadership Exercise: Setting AI transformation milestones
Part 3: From Concept to Value
The value realisation roadmap: Pilot → Proof → Product → Platform
Measuring what matters: KPIs for AI transformation success
Transformation failure modes: Early warning signals and rapid mitigation strategies
Case study: How leading enterprises balance innovation velocity with operational stability
