Enterprise Transformation:
Re-Imagining Process, People, Strategy & Operations with a Digital Core
Australia’s #1 Event for Transformation & Operational Leaders 21 Years Running!
13th - 15th October 2025
| Sydney, Australia
Conference Day Two: 16 October 2024
8:50 am - 9:00 am
Chair’s Day Two Opening Remarks
9:00 am - 9:30 am
Enabling sustained enterprise Transformation
Jonathan Redfern -
Executive, Control and Process Management,
National Australia Bank
10:00 am - 10:30 am
Revolutionise Your Transformation: Experience the Cutting-Edge Solution for Your Challenges! Demo drive!
10:30 am - 11:00 am
Evolution of a Workforce and Organisation Transformation Methodology
Zoe Chadwick -
Director Navy Transformation,
Department of Defence
10:30 am - 11:00 am
Morning Break and Industry Insight
11:00 am - 11:30 am
The Art of Transformation Prioritisation
Skye Nicholls -
General Manager, Operations & Transformation,
Canon Australia
11:30 am - 12:00 pm
A Decade Vision – Two Years In!
Dr Anat Hassner -
Chief People and Strategy Officer,
Uniting
12:00 pm - 12:30 pm
Adapting Transformation Strategies to Meet Evolving Customer Needs
Martin Fletcher -
GM Customer Process Transformation,
Bupa
Shani Kugenthiran - Digital Advertising Strategy & Product Director, Paramount
· How have customer needs and requirements changed?
· How have transformation goals evolved for companies and how are you changing our transformation approach?
· How to design new processes for customers and employees who work in very different ways today?
12:30 pm - 1:30 pm
Lunch Break and Industry Insight
12:30 pm - 1:30 pm
VIP Private Lunch
1:30 pm - 2:00 pm
Revolutionising Operations: Unifying Brands, Optimising Efficiency
2:00 pm - 2:30 pm
Decoding Transformation: Lessons from Industry Failures and Successes"
Caroline Ferris -
Head of Core Banking Transformation,
Bank of Sydney
Anthony Rizzo - Head of Transformation Risk, Allianz Australia
Mark Dagworthy - Head of Transformation, Lending Services, NAB
- What do industry statistics, like the 70% transformation failure rate reported by McKinsey, reveal about the challenges of business transformation?
- What are the key factors that contribute to the failure of transformation initiatives across various industries?
- What are the essential pillars that support successful transformations in organizations?
- What lessons from transformation efforts in the financial services sector can be applied to other industries facing similar challenge?
2:30 pm - 3:00 pm
All-star panel: Scaling Strategies for 50% Expansion in 2 Years
Yelitza Guerra -
Global Head of Operations,
Rhino-Rack
Erin Cullen - Head of Operations, Hawke's Brewing Co.
Christopher Howard - Chief Operating Officer, Eco Outdoor Group
· How can you seamlessly integrate legacy systems with new technologies to achieve scalable efficiency?
· What strategies can be employed to foster a growth-oriented workforce culture?
· What are the key steps to streamline business processes for maximum efficiency during scaling?
· How can you identify and resolve operational bottlenecks to ensure smooth scalability?
· How can you ensure that scalability efforts remain sustainable and adaptable in the long term?
