Conference Day Two: Wednesday, 15 October 2025


8:50 am - 9:00 am Chairโ€™s Day Two Opening Remarks

ยท      Why is a strong operational foundation critical for digital transformation, agility, and resilience?

ยท      How does a focus on core operations enhance a company's ability to adapt to market changes and disruptions?

ยท      How can organisations empower employees to identify and implement operational improvements?

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Tanya Graham

Group Executive Digital and Transformation
Icare NSW

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Waleed Zafar

Senior Manager, Strategic Transformation
Westpac

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Bernard Cronan

Head of Org Capability & Performance
REST

9:30 am - 10:00 am Industry Leading Case Study Hosted by GBTec

10:30 am - 11:00 am Morning Break and Industry Insight

3 presenters, 10 minutes on the clock for each. They will share with you their top tool, tactic or tip which revolutionised the business transformation in the last 12 months. Focused, fast and effective โ€“ vote for your top approach at the end of the session!

 

1.      Innovative High Growth Strategy

Presenter: Erin Cullen, Head of Operations, Hawke's Brewing Co.

2.   Simplifying Operations to Transform Business Performance

Presenter: James Gardner, Commercial Ranging Lead, Woolworths

3.   Empowering People for Transformational Change

Presenter: Louis Leng, Chief Transformation Officer, Team Super

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Erin Cullen

Head of Operations
Hawke's Brewing Co.

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Louis Leung

Chief Transformation Officer
Team Super

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James Gardner

Commercial Ranging Lead
Woolworths

10:45 am - 11:15 am Industry Leading Case Study Hosted by Explica8

11:15 am - 11:45 am Morning Break and Community Connection

ยท      How can businesses maintain a culture of continuous improvement when faced with rapid technological change?

ยท      What are the key skills leaders need to develop to stay competitive as AI continues to reshape business processes?

ยท      How can leaders determine which toolโ€”process mining or task miningโ€”will best drive efficiency in specific business contexts?

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Tom Elkins

Finance Transformation and Strategy Manager
Lion

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Alicia Bezkhmelnitsyn

Senior FP&A Manager
Stake

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Viraj Parge

Manager, Continuous Improvement Capability
Qantas Airways

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Peter Seweiha

Process Excellence Lead
ANZ

PIONEERS STAGE: PROCESS IMPROVEMENT & CONTINOUS REINVENTION

12:15 pm - 12:45 pm Case Study: Process Improvement & Continuous Reinvention: Driving Cost-Effective Transformation

ยท      Practical strategies for implementing cost-effective transformation while maintaining a focus on long-term sustainability.

ยท      Techniques for ensuring ongoing optimisation through incremental changes and process refinement, leading to sustained organisational growth.

PIONEERS STAGE: DIGITAL TRANSFORMATION

11:45 am - 12:15 pm PANEL DISCUSSION: Strategic Technology: Streamlining Operations & Driving Value
Yelitza Guerra - Global Head of Operations & Technology, Rhino-Rack
Skye Nicholls - General Manager - Operations and Transformation, Canon
Eric Cheng - Enterprise Architect, Komatsu
  • How do we effectively consolidate our technology platforms to create a unified and efficient foundation, and what are the realistic expectations for these complex projects?
  • Beyond implementation, how do we continuously optimise existing processes and maximise the value of our current technology investments?
  • What criteria should guide our selection of impactful technologies to ensure we're driving strategic value?
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Yelitza Guerra

Global Head of Operations & Technology
Rhino-Rack

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Skye Nicholls

General Manager - Operations and Transformation
Canon

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Eric Cheng

Enterprise Architect
Komatsu

PIONEERS STAGE: DIGITAL TRANSFORMATION

12:15 pm - 12:45 pm Case Study: Digital First, Customer First Transformation
Nina Muhleisen - Founder Principal Consultant, Three6

 

ยท      Exploring steps to shift to a digital-first mindset across all levels of operations.

ยท      Ensuring that digital strategies align with overall business objectives.

ยท      Leveraging AI to enhance personalised customer experiences

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Nina Muhleisen

Founder Principal Consultant
Three6

12:45 pm - 1:45 pm Lunch Break and Industry Insight

1:45 pm - 2:15 pm Case Study: Deploying AI for Strategic Workforce Transformation

Dr Anat Hassner - Chief People and Strategy Officer, Uniting

ยท      Strategically leveraging AI to analyze workforce capabilities, forecast future skill needs, and align talent strategies with long-term business goals.

ยท      Utilizing AI to optimize job roles, workforce distribution, and operational efficiency in a rapidly evolving market.

ยท      Applying AI insights to identify skill gaps, predict emerging roles, and facilitate continuous workforce upskilling.

ยท      Enabling leaders to make data-driven decisions that enhance agility, competitiveness, and workforce sustainability.

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Dr Anat Hassner

Chief People and Strategy Officer
Uniting

  • How can organizations foster a culture of adaptability and curiosity, ensuring employees embrace AI as an enabler rather than a disruptor?
  • What are the best approaches for equipping employees with the confidence and skills to integrate AI into their workflows effectively?
  • How can organizations create support systems that encourage human-AI collaboration, reinforce trust, and drive long-term career development?
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Sam Stark

Head of Data Science and Analytics
Endeavour Group

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Gemma Capoccia

Business Lead of Change and Improvement
West Torrens Council

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Andrew Hottes

Digital Information Chief & Officer
Cranbrook School

3:00 pm - 3:30 pm Afternoon Coffee, Industry Connection and Close of OPEX 2025