Enterprise Transformation:
Re-Imagining Process, People, Strategy & Operations with a Digital Core
Australia’s #1 Event for Transformation & Operational Leaders 21 Years Running!
13th - 15th October 2025
| Sydney, Australia
Conference Day Two: Wednesday, 15 October 2025
8:50 am - 9:00 am
Chair’s Day Two Opening Remarks
9:00 am - 9:30 am
PANEL DISCUSSION: Transforming Business Performance, Resilience & Agility
Tanya Graham -
Group Executive - Digital and Transformation,
icare NSW
Waleed Zafar - Senior Manager, Strategic Transformation, Westpac
Bernard Cronan - Head of Org Capability & Performance, REST
· Why is a strong operational foundation critical for digital transformation, agility, and resilience?
· How does a focus on core operations enhance a company's ability to adapt to market changes and disruptions?
· How can organisations empower employees to identify and implement operational improvements?
9:30 am - 10:00 am
Industry Leading Case Study Hosted by GBTec
10:30 am - 11:00 am
Morning Break and Industry Insight
10:00 am - 10:30 am
Quickfire Showcase: Transforming Business Performance, Resilience & Agility
Erin Cullen -
Head of Operations,
Hawke's Brewing Co.
Louis Leung - Chief Transformation Officer, Mine Super
James Gardner - Commercial Ranging Lead, Woolworths
3 presenters, 10 minutes on the clock for each. They will share with you their top tool, tactic or tip which revolutionised the business transformation in the last 12 months. Focused, fast and effective – vote for your top approach at the end of the session!
1. Innovative High Growth Strategy
Presenter: Erin Cullen, Head of Operations, Hawke's Brewing Co.
2. Simplifying Operations to Transform Business Performance
Presenter: James Gardner, Commercial Ranging Lead, Woolworths
3. Empowering People for Transformational Change
Presenter: Louis Leng, Chief Transformation Officer, Team Super
10:45 am - 11:15 am
Industry Leading Case Study Hosted by Explica8
11:15 am - 11:45 am
Morning Break and Community Connection
PIONEERS STAGE: PROCESS IMPROVEMENT & CONTINOUS REINVENTION
11:45 am - 12:15 pm PANEL DISCUSSION: Creating a Future-Proof Process Improvement Strategy Tom Elkins - Finance Transformation and Strategy Manager, LionAlicia Bezkhmelnitsyn - Senior FP&A Manager, Stake
Viraj Parge - Manager, Continuous Improvement Capability, Qantas Airways
Peter Seweiha - Process Excellence Lead, ANZ
· How can businesses maintain a culture of continuous improvement when faced with rapid technological change?
· What are the key skills leaders need to develop to stay competitive as AI continues to reshape business processes?
· How can leaders determine which tool—process mining or task mining—will best drive efficiency in specific business contexts?
PIONEERS STAGE: PROCESS IMPROVEMENT & CONTINOUS REINVENTION
12:15 pm - 12:45 pm Case Study: Process Improvement & Continuous Reinvention: Driving Cost-Effective Transformation· Practical strategies for implementing cost-effective transformation while maintaining a focus on long-term sustainability.
· Techniques for ensuring ongoing optimisation through incremental changes and process refinement, leading to sustained organisational growth.
PIONEERS STAGE: DIGITAL TRANSFORMATION
11:45 am - 12:15 pm PANEL DISCUSSION: Strategic Technology: Streamlining Operations & Driving Value Yelitza Guerra - Global Head of Operations, Rhino-Rack- How do we effectively consolidate our technology platforms to create a unified and efficient foundation, and what are the realistic expectations for these complex projects?
- Beyond implementation, how do we continuously optimise existing processes and maximise the value of our current technology investments?
- What criteria should guide our selection of impactful technologies to ensure we're driving strategic value?
PIONEERS STAGE: DIGITAL TRANSFORMATION
12:15 pm - 12:45 pm Case Study: Digital First, Customer First Transformation
· Exploring steps to shift to a digital-first mindset across all levels of operations.
· Ensuring that digital strategies align with overall business objectives.
· Leveraging AI to enhance personalised customer experiences
12:45 pm - 1:45 pm
Lunch Break and Industry Insight
1:45 pm - 2:15 pm
Case Study: Deploying AI for Strategic Workforce Transformation
· Strategically leveraging AI to analyze workforce capabilities, forecast future skill needs, and align talent strategies with long-term business goals.
· Utilizing AI to optimize job roles, workforce distribution, and operational efficiency in a rapidly evolving market.
· Applying AI insights to identify skill gaps, predict emerging roles, and facilitate continuous workforce upskilling.
· Enabling leaders to make data-driven decisions that enhance agility, competitiveness, and workforce sustainability.
2:15 pm - 2:45 pm
Leading Through Change – Supporting Mental Wellbeing in Times of Transformation
David Burroughs -
Chief Mental Health Officer,
Westpac
- Understanding the pressures of driving change while maintaining resilience.
- Practical strategies to prioritize mental health alongside business transformation.
- Encouraging continuous learning, self-care, and work-life balance amidst transformation.
- Highlighting legal and regulatory responsibility in support employee’s mental health.
2:45 pm - 3:15 pm
PANEL DISCUSSION: Building an AI-Resilient Workforce – Adaptation, Engagement, and Empowerment
Sam Stark -
Head of Data Science and Analytics,
Endeavour Group
Gemma Capoccia - Business Lead of Change and Improvement, West Torrens Council
Andrew Hottes - Digital Information Chief & Officer, Cranbrook School
- How can organizations foster a culture of adaptability and curiosity, ensuring employees embrace AI as an enabler rather than a disruptor?
- What are the best approaches for equipping employees with the confidence and skills to integrate AI into their workflows effectively?
- How can organizations create support systems that encourage human-AI collaboration, reinforce trust, and drive long-term career development?
