Conference Day One: Tuesday, 14 October 2025


8:15 am - 8:45 am Registration and Coffee

8:45 am - 8:50 am Event Directors Opening Remarks

8:50 am - 9:00 am Chairโ€™s opening remarks

9:00 am - 9:30 am LEADERS PANEL DISCUSSION: Beyond Transformation: Building the Enterprise of the Future

Caroline Ferris - Head of Core Banking Transformation, Bank of Sydney
Nao Anthony - Senior Manager - Operational Excellence, Commonwealth Bank

ยท      What strategies ensure digital, and tech transformation is embedded across the enterprise for long-term impact?

ยท      How can we align innovation with commercial and operational goals to create measurable value?

ยท      What leadership strategies help organisations build resilience, foster innovation, and drive adoption in times of transformation?  

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Caroline Ferris

Head of Core Banking Transformation
Bank of Sydney

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Nao Anthony

Senior Manager - Operational Excellence
Commonwealth Bank

9:30 am - 10:00 am No AI without PI: Achieving Operational Excellence and Efficiency

Gerold Laue - - Manager, Value Engineering APAC, Celonis


Join us as we explore the foundational role of Process Intelligence (PI) in the age of AI. Deep dive into the power of the Celonis platform and see how it enables organizations to harness AI, optimize processes, and achieve operational excellence and real, measurable impact. 


Join us as we explore the foundational role of Process Intelligence (PI) in the age of AI. Deep dive into the power of the Celonis platform and see how it enables organizations to harness AI, optimize processes, and achieve operational excellence and real, measurable impact. 




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Gerold Laue

- Manager, Value Engineering APAC
Celonis

10:00 am - 10:15 am Speed Networking โ€“ Connect with Your OPEX Week Network

10:15 am - 10:45 am Case Study: Aligning Transformation for Measurable Impact

David Johnson - Global Head of Business Transformation, IFM Investors

ยท      Crafting plans that clearly demonstrate how each initiative directly aligns with strategic goals and delivers measurable results.

ยท      Driving buy-in by communicating how innovation and adaptability enhance the measurable contribution of individual and team efforts.

ยท      Tackling resistance and legacy systems by prioritising changes that demonstrably improve alignment and measurable outcomes.

ยท      Implementing strategies that emphasise continuous evaluation of initiative contributions and adaptation to evolving. 

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David Johnson

Global Head of Business Transformation
IFM Investors

10:45 am - 11:15 am Digital Transformation: Are We Truly There?

Mikhail Golovnya - Senior Advisory Data Scientist, Minitab

Mikhail Golovnya explores the true potential of digital transformation, from basic data collection to advanced analytics and generative AI, addressing its cultural impact, ethical questions, and future possibilities. Drawing on decades at the forefront of data science, he challenges whether weโ€™ve truly reached the limits of modern technology.



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Mikhail Golovnya

Senior Advisory Data Scientist
Minitab

11:15 am - 11:45 am Morning Break and Community Connections

Itโ€™s time to solve your challenge with the input, advice, perspective and experience of your peers!

During this part of the event, attendees attend their pre-selected interactive discussions. Delegates can select 3 x interactive discussion groups, each lasting 30 minutes. Discussion groups are hosted by experts and kept intimate to allow all attendees the opportunity to discuss your most pressing questions in an informal yet constructive approach to problem solving.

INTERACTIVE GROUP DISCUSSIONS

IDG A

11:45 am - 1:15 pm +AI versus AI+ Bolting on AI versus AI led transformation for Process Intelligence


IDG B

11:45 am - 1:15 pm 'The leadership skill no one talks about. Curiosity in a world obsessed with answers'
Dr Chris Rowell - Managing Director, Performance Frontiers
Sarah West - Senior Associate, Performance Frontiers


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Dr Chris Rowell

Managing Director
Performance Frontiers

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Sarah West

Senior Associate
Performance Frontiers

IDG C

11:45 am - 1:15 pm Digital Karma: Every Transformation Leaves a Human Imprint
Lt Col Sandeep Jadhav - Lean Six Sigma Master Blackbelt and Digital transformation expert, .


How transformation leaders can align AI, Lean, and Digital with human values



Lt Col Sandeep Jadhav

Lean Six Sigma Master Blackbelt and Digital transformation expert
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IDG D

11:45 am - 1:15 pm Enterprise Re-Invention through Operational Excellence

1:15 pm - 2:15 pm Lunch Break and Industry Insight

Enjoy lunch with a side of lively Business Transformation conversation with your peers!

1:15 pm - 2:15 pm VIP Lunch Hosted by Celonis

Chief Transformation Officer Boardroom

2:15 pm - 2:40 pm EXECUTIVE STORY: Driving Agile Transformation for Long-Term Success
Bari Singh - Technology Executive: Strategic Capabilities, Cloud and Advanced Technologies, GPC Asia Pacific

ยท      Integrating agile methodologies with automation, AI, and process improvement to accelerate transformation.

ยท      Maximising ROI through strategic technology investments and process optimisation.

ยท      Designing transformation initiatives that balance short-term gains with long-term resilience.

ยท      Building a flexible, agile framework for future-proofing the organisation.

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Bari Singh

Technology Executive: Strategic Capabilities, Cloud and Advanced Technologies
GPC Asia Pacific

Chief Transformation Officer Boardroom

2:40 pm - 3:10 pm PANEL DISCUSSION: Leading Transformation at the Executive Level
Timothy Roberts - Process Excellence Lead, HSBC
Aimee Green - National Portfolio & Delivery Director, I-Med Radiology Network
Ian Nicholls - CEO, explic8

ยท      Developing scalable capabilities to ensure sustainable, long-term transformation. 

ยท      Aligning leadership, technology, and business strategies for cohesive execution.

ยท      Real-life examples from global leaders on navigating complex transformations. 

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Timothy Roberts

Process Excellence Lead
HSBC

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Aimee Green

National Portfolio & Delivery Director
I-Med Radiology Network

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Ian Nicholls

CEO
explic8

Chief Transformation Officer Boardroom

3:10 pm - 3:40 pm Industry Leading Case Study Hosted by Explic8

Chief Transformation Officer Boardroom

3:40 pm - 4:00 pm Q&A: Building Resilience to Thrive in Uncertain Times
Philippa Spark - Head of Transformation Strategy & Planning, transurban

ยท      How can leaders create a resilient culture that empowers teams to thrive during crises?

ยท      Which strategies should leaders prioritise to ensure their businesses are prepared for future uncertainty?

ยท      In what ways can agile leadership foster a mindset of innovation and proactive change management?

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Philippa Spark

Head of Transformation Strategy & Planning
transurban

AI, AUTOMATION, DATA

2:15 pm - 2:40 pm Q&A: Data-Driven Transformation: From Insights to Intelligent Action
Mitchell Burger - Chief Insights Officer, Healthdirect Australia

ยท      Practical applications of process mining, automation, and advanced analytics to drive measurable operational improvements.

ยท      Exploring how cloud computing, AI, blockchain, and edge computing are transforming data centres and enterprise systems.

ยท      Assessing the business impact of data-driven strategies, secure access technologies (SASE), and next-gen virtualisation.

ยท      Overcoming data literacy challenges to unlock the full potential of AI, ML, and language models for automation.

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Mitchell Burger

Chief Insights Officer
Healthdirect Australia

AI, AUTOMATION, DATA

2:40 pm - 3:10 pm PANEL DISCUSSION: Turning AI Potential into Real Business Value: Automate, Optimise, Transform
Mitchell Burger - Chief Insights Officer, Healthdirect Australia
James Harding - Head of Technology, Eco Outdoor

ยท      How can businesses move beyond AI hype to achieve real, measurable impact through automation and optimisation?

ยท      What are the key considerations for building a strong business case for intelligent automation, balancing ROI, cost, and scalability?

ยท      How can organisations ensure responsible AI implementation while achieving results and managing stakeholder expectations? 

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Mitchell Burger

Chief Insights Officer
Healthdirect Australia

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James Harding

Head of Technology
Eco Outdoor

AI, AUTOMATION, DATA

3:10 pm - 3:40 pm Leaders Interview: Navigating Change: Insights from Transformation Experts
Tanzil Rashid - Head of Learning, Culture & Capability, Ymca

In this short interviews, transformational leaders share their personal journey of driving organisational change, offering key insights into overcoming challenges, aligning teams, and sustaining momentum through transformation.

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Tanzil Rashid

Head of Learning, Culture & Capability
Ymca

AI, AUTOMATION, DATA

3:40 pm - 4:00 pm Quickfire Showcase: AI & Automation
Craig Spence - General Manager of Operational Excellence, McGrath Estate Agents

Hear how AI and automation are delivering tangible value across industries, with an example from real estate. Discover how AI is benefiting owners, tenants, and staff by improving operational efficiency, enhancing customer experiences, and enabling smarter decision-making.

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Craig Spence

General Manager of Operational Excellence
McGrath Estate Agents

4:00 pm - 4:15 pm Business Transformation Demonstration Drive

4:15 pm - 4:45 pm Afternoon Break

Enjoy a coffee and morning snack with a side of lively Business Transformation conversations with your peers!

In this session, transformation experts will explore the five most common mistakes organisations make during their transformation journeys and offer actionable insights on how to avoid them. From overlooking cultural shifts to neglecting clear communication, these missteps can derail even the most well-planned initiatives. By understanding these pitfalls, leaders will gain valuable knowledge on how to drive successful, sustainable transformation.

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Belinda Dawson

Chief Transformation Officer
The Disability Trust

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Mark Dagworthy

Head of Transformation, Lending Services
NAB

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Tanzil Rashid

Head of Learning, Culture & Capability
Ymca

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Dan Ramirez

Head of Transformation
Income Insurance Limited

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Bari Singh

Technology Executive: Strategic Capabilities, Cloud and Advanced Technologies
GPC Asia Pacific

5:15 pm - 6:15 pm OPEX Week: Cocktail Reception & Party!