Interviews

Interview with Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank

Interview with Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank

In this interview from OPEX Week Australia 2017, Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.

How enterprise companies are transitioning to an Agile Business model to drive operational excellence – a personal journey

How enterprise companies are transitioning to an Agile Business model to drive operational excellence – a personal journey

In this interview, Ana Marinkovic, Former Head of Transformation at ANZ and current Chief Operating Officer of Opteon shares the steps she had taken to implement this revolutionary agile model and the benefits that it needs to bring to the business.

 

How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements

How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements

In this case study, Steven Issa, Head of Operations at Service NSW shares the digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive operational excellence for both the business and customer.