Pascal Gerard D.

COO Customer Experience & Quality Nokia

Main Conference Day One – Wednesday, 9 September 2020

10:05 AM Opening Remarks from Chairperson

11:50 AM Panel: Operational Resilience Panel Accelerating Digital Transformation in the Workplace and Making Organisations More Resilient to Operational Disruptions and Continuing Excellence post COVID-19

· Visualizing and operationalizing strategy for your employees at different levels

· Developing a customer-centric culture across the entire organization

· Addressing implication to your business structure, business model and transformation

Main Conference Day Two – Thursday, 10 September 2020

10:10 AM Post-COVID OPEX in Driving Business Transformation to Achieve Agility, Sustainability and Continuity

Technology has drastically changed and brought forth enablement to business operations making Lean Six Sigma outdated. The emergence of hybrid models now serve a greater purpose towards business excellence. In this disruptive digital era, it is crucial for businesses to be agile to stay ahead.

· Exploring the new role of OPEX leaders in driving business in the new digital age.

· Reimagining your business model and business processes

· Mapping your business transformation journey considering Human Centric Process Design, Re-Invented OPEX Models and Value-Based Transformation

11:30 AM Panel: Operational Excellence Amid COVID-19 – What are the Top Priorities?

· Considering crucial factors and partners in your transformation roadmap to ensure high probability of success in your journey towards business excellence

· Building a strong foundation of People, Data, Process and Technology for a sustainable and agile business capable of handling crisis

· Exploring the relevant hybrid models that suits your business operation to ensuring business excellence & resilience

Check out the incredible speaker line-up to see who will be joining Pascal.

Download The Latest Agenda