Mahan Patil has 23 years of Business and IT Transformation Leadership with an experience in domains like Insurance and Financial Services across US, EU nd APAC. He has driven the Enterprise and Digital Transformation initiatives focused on Customer Experience (CX) to bring a greater convergence of Physical world with Digital Eco-System along with the transformation of ways of working thru’ Agile-DevOps-Lean frameworks for a 10x Amplified Business Outcome. He is driving the Business to 100% Digital Transformation through Human Centred Design and Services Design in the current Role of Heading Digital and Agile Transformation at Allianz. His experience of Global IT Delivery and Services Management across geographical locations and domains, has been his core strength for getting the Transformation Endeavours into fruition.
Though the digital technologies has been his passion, he has been preaching more of a “whole brain” approach to any complex problem or a business need through Target State design across Products, Target Operating Models, Operational Excellence, Service Design and most importantly Experience to deliver a sustained Customer Delight in the era of Disruptive Technologies by leveraging Design Thinking, Digital Technologies like that of AI-ML-SMAC-Omni Channel Platforms to connect legacy data with intelligent insights of customer journeys. He has driven EX-Employee Experience driven process transformations, converging into CX.
He is an Engineer and MBA by education, certified on Design Thinking and Digital Transformation by the accredited agencies in USA. Creating an “agility” has been core responsibility in all these endeavours leading to more nimble enterprises.
He learns Pottery, to leverage right brain as a hobby of focus.