Chor Weng Choo

Director, Group Cetnre of Operational Excellence SingTel

Conference Day Two

Monday, May 4th, 2020

11:45 AM Employee Journey Mapping and Intrinsic Process Improvement to Increase Customer Satisfaction and Value

  • Translating employee pain points and performance monitor into process re-engineering
  • Re-designing current employee engagement to set new goals/KPIs
  • Unifying OPEX Challenges across multiple functional teams to align across the employee journey 

Pre-Conference Workshops

Wednesday, March 4th, 2020

1:00 PM Design Thinking in OPEX

·         Roadmap on how to integrate design thinking into OPEX programs to encourage process innovation, collaboration and idea generation
·         Identifying customer’s pain points: Review and rethink processes and operations from the customer’s lens
·         Developing an internal design thinking program aligning with strategic organisational goals
About Your Workshop Leader
Chor Weng Choo, Director, Group Cetnre of Operational Excellence, SingTel
Chor Weng is a certified Lean Six Sigma Black Belt, and is currently working in the Group Centre of Operational Excellence team at SingTel. He initiates and leads cross-functional OPEX projects to enhance customer experience. He has been utilitising design thinking in his OPEX projects. If you are looking to develop an internal design thinking approach, come and learn from the expert.

Check out the incredible speaker line-up to see who will be joining Chor Weng.

Download The Latest Agenda